FAQs

Can I get my invoice as an email attachment

For security reasons we cannot send out your invoices as email attachments. However, you can opt to receive ‘quickview’ links via email which will take you directly to those invoices. You will need to log in to view them. Set these preferences in the ‘user profile’ section of myinvoice.

Where are the bank details I need to pay my invoice?

Payment instructions appear at the bottom of every invoice on Air BP’s myinvoice.

How do I print my invoice?

To print a single invoice, find the invoice you want to print and use the ‘get PDF’ button at the bottom right of the screen. You can then save or print the PDF image. If you’d like to print the summary information on your invoices or deliveries, you can use the ‘export to excel’ button in the bottom right corner of any summary screens. This exports the information into excel so you can save or print as desired. If you have a large number of invoices, you may want to print them all off at once rather than printing them individually. The ‘invoice bundle’ functionality in myinvoice allows you to access a pdf file with a number of invoices which can be downloaded and printed. To register for this go to your ‘user profile’ section of myinvoice and select ‘invoice bundle’. You will receive an e mail with a link to the PDF file when it is produced. This PDF will be available for 14 days from the date the email notification was issued. After this time, you will need to view your invoices using the ‘open invoices’ section.

Can I link myinvoice to my bank account so the payment can be made as soon as I authorise it?

No.

How can I see the price I have paid for fuel?

Each invoice in Air BP’s myinvoice displays fuel information in the ‘product’ section underneath the ‘deliveries’. Here you can see the product name, the price, the quantity delivered and the total value.

Where can I see the total amount outstanding?

You can view a summary of the total amount outstanding in the ‘account summary’ section of Air BP’s myinvoice. Choose the account you wish to view and click ‘search’. Even if you only have one account, you will need to select it here. A summary of all items on this account appears in the header of this page. If you want to close the summary to make the invoices and additional open items easier to access, you can select ‘hide header’. If you’d prefer to view invoices across all of your accounts, select ‘customer name’ from the dropdown. In the next dropdown you should see a series of accounts which all start with a seven figure account number, and the customer name which starts with a five figure number. Select this to view invoices from all accounts under that title. Don’t forget to click ‘search’. All accounts under that name are displayed below. You can then export this information to excel using the button at the bottom of the screen.

How can I tell which are new invoices?

You will receive an email notifying you of new invoices if you have selected the new invoice alert email. You can also view all unpaid invoices in the ‘open invoices’ section, and filter by date range if you want to only see invoices posted to your account since your last check.

Can I see each month individually?

Yes. Using the ‘account summary’, ‘open invoices’ or ‘invoice search’ sections of myinvoice, you can filter by the month you wish to view.

Can I change my username?

No. We will provide you with a unique username which is fixed. You can change users on request. Use the ‘contact us’ button at the top right of every my invoice screen to tell us of any changes you require.

Can I change the account administrator?

Unlike our old invoicing system, ‘eNabler’, the new system doesn’t have different levels of access for customers. Everyone is a user with the same level of access. You can change users on request. Use the ‘contact us’ button at the top right of every myinvoice screen to tell us of any changes you require.

Can I add a new user?

You can change or add users on request. Use the ‘contact us’ button at the top right of every my invoice screen to tell us of any changes you require.

Can I pay monthly?

To discuss new payment terms, please speak to your account manager or collector, or use the ‘contact us’ link in the top right corner of every screen.

Can I see a statement?

The ‘account summary’ section allows section allows you to view the total balance on your account, and any overdue balance.

How can I get the system to remember my log in details?

If you’re on a dedicated computer, you can ask your browser to remember your log in details. Your browser will usually prompt you to agree to this when you enter your log in details.

Can I choose which order my invoices display in?

Yes. The headers of each table can all be modified to suit your preferred view by clicking on the arrow that appears when you roll over it. An example of this would be: In the ‘open invoices’ section of myinvoice, the invoices nearest to their due date automatically display at the top. You can reverse this by clicking the arrow in the header of the ‘invoice date’ column.

Can I be notified when I get a new invoice?

Yes. If you’d like to receive an email when new invoice data has been posted onto your account, you can set this preference in the ‘user profile’ section of myinvoice. Next to the ‘invoice notification’ line, select ‘new invoice(s)’. You will be sent an email as soon as a new invoice is posted to your account and you will need to log in to view these invoices. Make sure you click ‘save profile’ when making changes to your user profile.
You can also opt to receive an email with a direct link to these emails. This is called a ‘quicklink’ and can be set next to ‘quick link/bundle’ within the ‘user profile’ section of myinvoice. These links are normally sent within 5-6 hours after the invoice data is posted on Air BP’s myinvoice. You will still need to be logged in to see these emails, but the
link takes you directly to the invoice which saves time. These links remind valid for 14 days. If you receive a lot of invoices, you may find it easier to view all of your new invoices in one PDF. You can also select this in the ‘user profile’ section. Next to ‘quicklink/bundle’ select ‘invoice bundle’. Don’t forget to click ‘save profile’. You will receive email notification when this file is available, usually 5-6 hours after the invoice data is posted on Air BP myinvoice. Click on the link in the email to access your invoice bundle PDF. You will need to be logged in and the link will take you straight to the bundles section where you can view or download the bundled PDF.

How can I see the filling date and amount of litres?

Each invoice in Air BP’s myinvoice displays delivery detail in the ‘deliveries’ section underneath the main header. Here you can see delivery number, delivery date, product name, quantity delivered and invoiced, flight number, your aircraft reg and card number.

How can I update my company name?

Use the ‘contact us’ button at the top right of every my invoice screen to tell us of any changes you require.

I pay by direct debit, can I switch off payment reminder emails?

Yes. Go to the ‘user profile’ section of Air BP’s myinvoice and in the ‘invoice notifications’ line make sure that the ‘payment reminder’ box is NOT ticked. You will no longer receive payment reminder emails.

Is there a myinvoice mobile app?

There is no mobile app currently available. It is something we are considering adding in the future.

How can I stop receiving paper invoices?

If you are still receiving paper invoices it is because some of the countries we operate in still require paper invoicing for tax reasons. This applies to supply sales in Brazil, Georgia, Greece, Turkey, Albania and Namibia. In the case of invoices from these countries a paper copy will be sent and the online image will say “COPY”. For supply sales in Costa Rica, Poland and India invoices will not appear on Air BP myinvoice and will be sent by post. You should not be receiving paper invoices for anywhere else in the world. If you think you’re getting unnecessary paper invoices, please use the ‘contact us’ link in the top right corner of every screen in Air BP’s myinvoice to let us know what’s happening.

How can I get a new Air BP Sterling Card?

How will I know when my invoices are available online?

If you’d like to receive an email when new invoice data has been posted onto your account, you can set this preference in the ‘user profile’ section of myinvoice. Next to the ‘invoice notification’ line, select ‘new invoice(s)’. You will be sent an email as soon as a new invoice is posted to your account and you will need to log in to view these invoices. Make sure you click ‘save profile’ when making changes to your user profile.

How will I know when payments are due?

In the ‘user profile’ section of Air BP’s myinvoice, select ‘payment due reminder’ if you want to be reminded by email when invoices are approaching their due date. You can specify how many days before the due date you would like that email reminder to be sent to you. You can choose any number between 1 and 30 days prior to the invoice due date. Click ‘save profile’.

Who can I speak to if I have a problem?

If you have any queries or concerns please use the ‘contact us’ link in myinvoice. Alternatively you can e-mail us at ‘AirBPmyinvoice@bp.com’, or you can speak to your Air BP account manager or collector.

Does Air BP myinvoice meet local tax regulations for electronic invoicing?

Air BP has sought expert tax advice and has met the requirements advised, however if  you have any doubts please make your own tax consultation.

My tax department says they need a ‘qualified digital signature’ - does myinvoice provide this?

Yes. Where a qualified digital signature is required for tax reasons we are providing this. This requirement is by country of supply. For all other countries a digital signature is provided.

My tax department says that invoices must be stored in the EU. Does myinvoice provide this storage?