When it comes to working with national oil companies we have the global presence, commercial understanding and technical expertise to meet your needs.
With our globally recognised and respected brand and deep understanding of key market sectors, we’ll work with you - bringing our industry leading expertise to your operations; promoting and supporting your business and managing your risk. We have extensive supply capability, with representation at around 700 airports in over 50 countries globally, a world renowned international fuel sales and marketing organisation and extensive experience in the design, building and operation of aviation fuel infrastructure. We are involved in around 150 joint ventures worldwide, working with national oil companies, airport authorities, airlines and other third parties. Click on the arrows below for just some of the ways our sales and marketing and technical & operational services can support your business.
Dedicated account manager
Getting the information and assistance you need, when you need it, is vital. That’s why you’ll have a dedicated account holder to work with you to agree and deliver a tailored offer for your business.
Your account holder will act as your main point of contact linking you to our global network of experts.
Sales & marketing expertise
As a key partner we can work with you to use our global sales and marketing network and expertise to develop and support your business.
We have a wide range of sales and marketing capability to support your business and promote your association with one of the world’s most recognised aviation fuel brands.
24/7 customer service capability
As Aviation isn't a 9 to 5 business, our 24/7 customer service team are always on hand to respond to queries.
The team, based in our Dubai office can be contacted 24 hours a day, 365 days a year, should you require assistance or information.
Our electronic account management tool, eNabler, gives customers a convenient and easy to use way to view invoices and manage their account online.
Using eNabler, customers can: • Choose the QuickView option to receive an email with a direct link to their invoice • Search for their invoices and view invoice details online on our secure site • View balance statements including invoiced and uninvoiced deliveries • Give access to others to view their invoices
Invoicing & credit management
Using our Sterling cards means that your customers have a convenient means of payment and we can manage invoicing and cash collection.
We will regularly provide you with our card stop list. Any card not on the list can be fuelled without the need for any pre-authorisation or delay. Simply provide details of the customer transaction, we will pay in full and take responsibility for the credit risk.
Price risk management
Managing your exposure to the price of fuel requires an in-depth knowledge of the complexities of the physical and financial markets, an understanding of the available tools in addition to access to the right, real time, information.
As well as standard paper financial risk management we can provide you with simple and competitive risk management solutions as part of your physical fuel supply.
Technical expertise - Inspections, audits & reviews
We offer a suite of inspections, audits and reviews across a wide range of disciplines. Identifying gaps, developing action plans and benchmarking against the industry and our own policies, standards and procedures.
The operations inspection is our main inspection. It's conducted against our Airport Depot and Into-plane check list that has been developed over the 85 years we've been operating. A detailed and confidential report, including recommendations, is issued with each inspection. Examples of other inspections, audits and reviews we conduct, include: • Pre-airport operations and product quality inspection • Engineering integrity inspection • Incident investigation • HSSE management system audit • Management system audit • Documentation review – local design and operating standards and procedures • Stock accounting and data capture system review
Technical expertise - Product quality & operational support
To provide comfort and a helping hand, our experienced team offer expert day to day product quality and operational advice for handling, storage, transportation and into-plane of aviation fuels.
Product quality - Almost every system on the aircraft has a back-up, aviation fuel is the exception. From the point of manufacture all the way to wing tip, product quality is an essential part of safe aviation operations world-wide. We are committed to on-spec on-time supply - To achieve this we run a comprehensive product quality assurance system along the whole supply chain and have competent product quality inspectors. For us, each successful flight represents a job well done. The aircraft has been fuelled safely with the right grade, volume and quality of fuel. It must be right the first time, every time. We can give you operational support on: • Provision and operation of equipment to test aviation fuels for quality. Guidance on fuels quality throughout the supply chain, including sampling, testing, documentation and equipment e.g. tanks, sampling systems, pipework, filtration, mobile and fixed plant. • Implementing an approval process, ensuring equipment is compatible with aviation fuels. • Incident and emergency support, to help manage a crisis or accident in real time.
Technical expertise - Policies, standards & procedures
We have a wide range of policies, standards, procedures – with updates when required. We have over 600 standard documents that we operate to. Once you have become an Air BP technical services customer, your relevant documentation is easily accessible online via our customer portal.
Core documentation: • Air BP regulations – fuelling and quality control. • Air BP training manual – including 65 task breakdowns. • Air BP emergency procedures. • Air BP aircraft fuelling data sheets. • Air BP operational bulletins and safety flashes. • All held on our online customer portal Additional documentation: • HSSE audit checklist. • Rail operation risk assessment guide. • Critical barrier checks. • Themed safety observation conversation. • Road contractor HSSE audit guide. • Engineering and construction specifications. • Site risk register guide. • On airport driving competence guide. • Management of change. • Safety and operations rules for management. • Managing driving safety. • Control of work. • Introduction to aviation fuels handling.
Technical expertise - Training
With a suite of training courses and material on offer, we cover key topics such as HSSE, risk assessment, product quality, and operations.
Our aviation product quality and operations training is targeted at both leadership and site operators to manage risk, drive personal safety and develop competency of staff. We can deliver on site training at your location as well as off-site training at our own facilities. Air BP operations training manual: Developed over our 85 years’ experience in the industry, the operations training manual provides clear standards for the delivery of employee training for staff, from new recruits to established operators. The training manual comes with confirmation training record forms and 65 task breakdowns for operations and maintenance tasks. Technical workshop: Our central technical team host a Technical Workshop, covering latest industry developments and allowing customers direct access to our subject matter experts. Tailored workshops create quality time to help customers with key topics. These workshops enable customers to see how Air BP operates its business and manages similar risks to those faced by all members of the industry. We offer the following types of training: • Improving human reliability programme and safety culture assessment. • Learning from the past for a safer future • Ramp safety • Misfuel prevention • Airport safety leadership • Incident investigation training • Foundation HSSE training on noise, fatigue, hazardous substances, slips trips and falls, and manual handling • Risk assessment and management • Inventory management • Secondment of staff • Operational site visits for customer employees to Air BP operations or JV sites • Training for functions such as engineering and operations
Technical expertise - Design & build of depots & vehicles
Our design, construction and innovation have been at the front line of global aviation growth for over 85 years. We have a team of civil, chemical, electrical and mechanical engineers all supported by our CAD engineers and design office.
Our global team has significant experience working on large projects such as LHR T5 hydrant down to single tank general aviation operations. Our expertise covers terminals, pipelines, depots, hydrants, vehicles and into-plane equipment. Air BP’s design office: Our design office provides aviation fuel storage and distribution facility Conceptual and Front End Engineering Designs (FEED) for projects. The team have sophisticated vehicle path modelling software to maximise facility design efficiency and minimise vehicle traffic risks. The team produce the suite of operating drawings, including layout drawings, hazardous area drawings, emergency plans, and fuel hydrant operator drawings. The department designed Heathrow Airport’s complete Terminal 5 fuel hydrant system (conceptually and detailed design) and has been responsible for upgrading and modifying the other LHR fuel hydrants for over 40 years. Design activities have also been carried out on many other projects around the world.
Magnetic filtration - 'Big Maggie'
We have developed and patented a unique product in response to industry issues with pipeline cleanliness and fuel supply.
‘Big Maggie’ is an in-line magnetic filter that strips out ferrous material within pipelines. The benefits include: • Reduction in filter element consumption downstream (e.g. microfilters and coalescers) • Reduced environmental footprint (lower used element disposal costs). • Reduced equipment wear from particulates (e.g. control valves, pumps). • Reduced tank dirt-sub-micron paramagnetic particles can pass through filter elements, but are removed by Magna-Strain.
Technical expertise - Fuelling footprint reduction
We’re taking giant steps to help reduce airport emissions. Within many businesses, and in many countries, there is a push towards implementing and providing environmentally friendly technology.
Whether you’re considering a complete new build airport or simply updating older equipment with environmentally friendly equipment. Your needs may be for tax credits, incentives or simply a need to reduce emissions and a want to do your bit for the planet. We have the ability to deliver carbon neutral projects, builds and operations through our best in class, carbon management programmes, designed to meet your energy and footprint reduction needs. Many organisations use BP target neutral to reduce their CO2 footprint through a ‘Reduce-Replace-Neutralise’ strategy. Here are just a few examples of the benefits: Stop-start technology - Switches engine off when vehicle is idle – 10% reduction in costs and C02. Variable speed drivers - Creating efficiency on energy intensive hydrant pumps reduces costs and CO2 production by a third. Electric powered vehicles - 75% reduction on running costs and 65% less C02.
Technical expertise - management services
We offer a range of management services:
• Management and operation of a facility • Management and operation of a JV • Special representation on boards and sub-committees • JV general manager performance management process
Technical expertise - Insurance
If your site meets the minimum standard of ‘Satisfactory’ following an Air BP operations inspection, you can take out aviation liability insurance under a third party pooled insurance program offered by Marsh.
Depending on certain criteria, the premium is often considerably lower than the market rate.