We engage with a wide range of stakeholders to understand society’s expectations of us
Our stakeholders are the many individuals and organizations who are affected in some way by BP’s activities, whether it is in our role as an energy provider, an employer, or as a business that generates revenues and helps to boost local economies.
We keep our employees informed about the context within which they work. For example, executive team members hold regular meetings and webcasts with employees around the world. We have established channels for our employees to raise concerns and we maintain regular communication with unions at many BP sites. Around 38,000 people in 70 countries participated in our employee engagement survey in 2014.
Shareholders and analysts
We are focused on generating the most value, not necessarily the most volume, through our production. We engage with shareholders and analysts through our roadshows, annual general meeting, webcasts and one-to-one meetings. We have presented the BP Energy Outlook and held briefings on contractor management and our progress against safety enhancements recommended in BP’s internal investigation into the Deepwater Horizon accident, the Bly Report.
Governments and regulators
We engage with governments on many fronts and aim to maintain dialogue with all relevant government agencies, ministries and regulatory departments at every stage of our presence in a country. In many countries where we operate, lobbying activity is strictly regulated. We engage in policy debates that are of concern to us and the communities in which we operate, such as financial transparency, security and human rights, and carbon.
We work through industry groups to help establish standards and address complex energy challenges. For example, as a member of the global oil and gas association for environmental and social issues, IPIECA, we are working with our peers on topics such as managing human rights risks in the supply chain. We are also members of other industry bodies such as the International Association of Oil & Gas Producers and the American Petroleum Institute.
Contractors and partners
Like our industry peers, BP rarely works in isolation. Safe and responsible operations depend on the capability and performance of our suppliers, contractors and partners. To this end, we set operational standards through legally binding agreements. Training and dialogue also help build the capability of our contractors. In Azerbaijan, for example, we are supporting the efforts of companies to achieve international standards and to improve their competitiveness.
Our relationships with communities are important for all our activities, but particularly for major new projects where our presence may bring about changes in the local areas, such as jobs and support for community development, as well as increased road traffic, changes in the landscape and increased demands for fresh water. We engage with local communities through public consultations and meetings with local representatives. For example, in planning the expansion of our LNG plant in Indonesia, we conducted public consultations involving communities from 62 villages.
Non-governmental organizations (NGOs)
For our new projects, we often consult with relevant local and international NGOs, who may provide specialized expertise on managing impacts. We also engage with NGOs on specific issues. In 2014, we discussed climate change, financial transparency, human rights and operating in sensitive areas in these meetings.
We collaborate with research institutions and universities on specific issues such as climate change, water stewardship and biodiversity. We also invest in the development of education and teaching programmes around the world, particularly in the areas of science, technology, engineering and mathematics.
We serve about 8 million customers each day. We seek to understand consumer expectations and to deliver quality products to our customers throughout our retail network. About 55,000 consumers in more than 16 countries participated in our global tracking research programmes in 2014, answering questions ranging from how they rate BP on customer satisfaction in relation to its competitors to the degree to which they recognize our brand and use our products.