Frequently asked questions

Got a query? Take a look through our FAQ to find the answer

FAQ Topic 1: Fuel card essentials

Q: What is a fuel card?

Fuel cards enable businesses of any size to buy petrol, diesel and other products at various service station networks. Depending on the amount of fuel your company needs, you can often make significant savings on the advertised pump price.

Whether you have a small number of vehicles that deliver locally, a fleet of vehicles operating nationwide or across Europe, or simply employees who use their own vehicles and reclaim mileage, you could enjoy a number of useful benefits – including cost reduction, better management of fuel consumption, mileage capture and  more.

Q: What types of fuel cards do you offer?

BP offers three fuel cards, tailored towards different types of fleets and different fleet needs: BP PLUS, BP PLUS Bunker and BP Supercharge.

Our Fuel Cards already provide over 40,000 UK customers with competitive pricing, an extensive network, enhanced security and easy control of fleet admin and management information. Find out more by visiting Our Cards.

Q: How can BP Fuel Cards help my business?

The fundamental advantage of BP Fuel Cards is to help you manage fuel costs more effectively. A full list of benefits includes:

•	Savings against national average pump prices, with no transaction fees.
•	Reduction in dead mileage, due to our extensive and strategically located site network.
•	Reduction in admin time, through online tools for creating fleet reports and alerts.
•	A dedicated account manager and customer service team.
•	Advanced security features.
•	Interest-free credit.
•	Access to BP stores, Nectar rewards programme and partner brands including M&S Simply Food and Wild Bean Cafe.

Q: What's the benefit of using BP Fuel Cards over other forms of payment?

BP Fuel Cards offer a number of benefits over cash or credit or debit cards:

•	Cost savings through competitive pricing. 
•	Improved cash flow with interest-free credit (subject to status).
•	Time and money saved on fleet administration via consolidated VAT-approved invoices, meaning no need for drivers to carry cash or save till receipts.
•	Control of driver spend, with purchase restrictions set per card.
•	Consistent high fuel quality across all sites.
•	Advanced fraud prevention and detection, with individual PIN numbers, alerts for unusual usage and online authorisation protocols.

Q: How do I choose the right BP Fuel Card for my fleet?

Take a look at Our Cards or simply give our expert team a call on 0845 6030723. They’ll discuss your requirements and make a recommendation that offers your business the best combination of price, network and security. 

These are the questions they’ll ask:
•	What size and type of vehicles do you have?
•	Are they diesel or petrol?
•	Where are you based and where do your vehicles travel?
•	How much do you spend per month on fuel?

Q: Do you charge a network fee every time a BP Fuel Card is used?

No. Unlike some fuel card suppliers, who charge as much as £2.00 in transaction or network fees every time a driver fills up, BP will charge you nothing. 

FAQ Topic 2: Network

Q: How many sites can my driver use with a BP Fuel Card?

The BP network offers over 1,200 BP sites, including over 70 motorway stations and more than 800 A road sites. This means we have the largest single branded network in the UK, including the largest motorway and A road network. 

Your drivers can also fill up at Texaco and Gulf (excluding Scottish islands) taking the total number of stations to over 2,500.

Q: Do you offer European coverage?

Yes – in fact, we offer a huge network spanning 18,000 sites in 29 countries. Your drivers can use all BP sites in Europe plus every station in the ROUTEX network, including ARAL, eni, OMV and STATOIL Fuel and Retail. 

Most of the ROUTEX sites have been designed with trucks and buses in mind, with high canopies, more space, secure monitoring and well-lit forecourts. 

Q: Where is my nearest BP?

Simply use our route planner to find your closest BP station. Your drivers can also download the BP App and/or our free sat nav updates.

Q: Where else can BP Fuel Cards be used?

In addition to our own extensive network, BP PLUS fuel cards* are also accepted at hundreds of partner sites, including Gulf and Texaco. And our network continues to grow. Our recent agreement with Esso will give your drivers access to an additional 1,000 sites in 2016, bringing our network coverage to over 3,500 sites across the UK.**

Over 1200 BP sites in convenient locations
Nearly 950 Texaco sites 
Around 430 Gulf sites***
Over 1000 Esso sites coming in 2016

* BP PLUS cards only- Excludes Bunker Card
**Rollout of acceptance at Esso sites will be staggered throughout 2016
***Excludes some Gulf sites situated on the Scottish Islands and mainland UK.

FAQ Topic 3: Card Management

Q: How can I order additional Fuel Cards?

Easy – simple place your order online via BP AccountManager. If one of our business suppliers handles your BP Fuel Cards, please check directly with them.

Q: How do I apply for a BP Fuel Card account?

You can apply online or you can call our friendly team on 0845 603 0723 . They’ll process your application on the same day.

Q: What can my drivers buy with a BP Fuel Card?

As fleet manager, you have complete control and visibility over every purchase your drivers make with a BP Fuel Card. You can set individual purchase parameters for every card, including diesel, all fuels, vehicle-related products and/or shop goods and services.

Q: Are individual Fuel Cards linked to a driver or to a vehicle?

BP Fuel Cards can be configured by:

•	Vehicle  
•	Person   
•	Person and vehicle

Cards can also be linked to a cost centre using our online management tools.

FAQ Topic 4: Additional Tools

Q: What is online account management?

Our online services tool, BP AccountManager, enables you and approved members of staff to access your fleet’s Fuel Card account around the clock, seven days a week. You can order and cancel cards; view and download transactions, invoices and statements; set alert and notification parameters, and more. 

Q: What reporting is available?

BP AccountManager gives you access to a suite of reports on fuel usage and driver behaviour, so you can view, download and analyse a wide range of performance parameters to ensure your fleet is running as efficiently as possible.

Q: Do BP Fuel Cards offer a mileage capture system?

Yes. As well as odometer readings captured at the point of sale and included on transaction data, you can harness private and business mileage capturing and reporting. 

FAQ Topic 5: Customer services

Q: What if my cards are lost or stolen?

Notify BP immediately if you are a direct customer, or your Fuel Card provider if you’re supplied by one of our business partners. 

Our direct customers can log on to BP AccountManager and cancel the card immediately 24/7. Alternatively, you can call our team on 0845 603 0723 (Monday-Friday 08:00-17.00).

Q: How do I cancel lost or stolen BP Fuel Cards, or those no longer required, and order new ones?

Simply log on to BP AccountManager or, if you’d prefer, call our friendly team who’ll be happy to help. 

If your Fuel Cards are supplied by one of our business partners, please check directly with them.

Q: Can I change my PIN number?

Yes. Simply visit BP AccountManager to instantly change any PIN number.