Positions available
We are seeking customer focused and performance driven people who are committed to being the best in their field to join our successful retail team.
Customer Service Representative
Customer Service Representatives are responsible for providing quality service to customers with every customer interaction. If you are focused on providing exceptional customer service and are committed to teamwork and high standards, have an eagerness to learn and strong initiative and drive, come and join the team.
Essential Skills & Experience Required
- A successful track record in providing customer service, preferably within the retail industry Excellent interpersonal skills, able to connect with people, build rapport and relationships with others
- Able to perform simple arithmetic
- Ability to use/learn point of sale equipment
- High level of drive and initiative
Assistant Store Manager
The Assistant Store Manager is responsible for supporting the Store Manager in the delivery of day-to-day store operations which includes merchandising, financial analysis, team leadership & coaching and excellence in customer service.
Essential Skills & Experience Required
- Retail Operations Experience
- Excellent interpersonal skills, able to connect with people, build rapport and relationships with others Commitment to customer excellence
- Demonstrated ability to understand financial reports
- Coaching experience
Wild Bean Café Captain
The Wild Bean Café Captain is responsible for driving our café offer at our Connect sites – the Wild Bean Café offer has differentiated BP from the remainder of the market place. You will provide leadership and motivation to the Café team ensuring quality products and service are provided to our customers.
Essential Skills & Experience Required
- Experience managing a retail restaurant, café or fast food business
- Demonstrated commitment to customer excellence
- Leadership and coaching experience
- Experience with managing health, safety and food hygiene requirements
- Demonstrated ability to understand financial reports to ensure bottom line profitability
Store Managers
The Store Manager has the ultimate responsibility for all store operations and must ensure effective, efficient and profitable execution of BP’s commitments and expectations through their teams. Store Managers motivate, lead and develop a dynamic customer service team. People Management, Financial control, Operational Excellence and Customer service are all key elements of this position.
Essential Skills & Experience Required
- Retail Operations Experience
- Exceptional interpersonal skills with ability to multi task
- Coaching experience, with some exposure to leading teams
- Demonstrated ability to understand financial reports
- Commitment to customer excellence
- IT literacy
Operations Managers
The Operations Manager is responsible for the bottom line profitability for a particular cluster of stores, they will drive performance improvement through operational excellence initiatives and compliance that spans customer service, merchandising, gross profit, people management and HSSEQ.
Essential Skills & Experience Required
- Leadership experience in a customer facing retail business
- High level of financial understanding – key financial levers that drive performance
- Strong negotiating and influencing skills with ability to multi task
- Excellent coaching skills
- IT literacy
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