Product stewardship
BP’s position is clear: we aim to produce only quality products, that can be used safely and are accompanied by the necessary information
Product stewardship forms an integral part of our license to operate. It represents the need to manage products throughout their life cycle: meeting legal requirements, performance expectations and customer needs and communicating their potential HSE impacts.
Our product stewardship efforts are designed to provide assurance to customers about the quality of the products we provide. Delivering safe and reliable products for our customers is founded on a comprehensive program of internal analysis and assurance along the entire supply chain – assessing new products, checking that product specifications meet legislative requirements, assessing the quality of fuel imports by visiting refineries in Asia, checking that processes are in place for transportation, distribution and sale of our products and having clear procedures for product recall and incident response. These efforts enable us to provide assurance to strategic accounts and day-to-day customers about the quality of the products we deliver.
We responded to product quality issues in 2007-08 including an instance of fuel tampering at a dealer site in Queensland, and the receipt of contaminated LPG from a supplier which affected a small number of sites in Victoria. These triggered payments to customers under our fuel guarantee scheme.
Our product stewardship efforts are designed to provide assurance to customers about the quality of the products we provide. Delivering safe and reliable products for our customers is founded on a comprehensive program of internal analysis and assurance along the entire supply chain – assessing new products, checking that product specifications meet legislative requirements, assessing the quality of fuel imports by visiting refineries in Asia, checking that processes are in place for transportation, distribution and sale of our products and having clear procedures for product recall and incident response. These efforts enable us to provide assurance to strategic accounts and day-to-day customers about the quality of the products we deliver.
We responded to product quality issues in 2007-08 including an instance of fuel tampering at a dealer site in Queensland, and the receipt of contaminated LPG from a supplier which affected a small number of sites in Victoria. These triggered payments to customers under our fuel guarantee scheme.
Effective product stewardship also covers issues related to product safety. Since the 1990s, we have worked with the Australian government to tackle the issue of petrol sniffing, which has been a serious problem in many remote indigenous communities. Opal®, a fuel that is low in aromatics to discourage people sniffing, and suitable for use in motor vehicles and two-stroke engines requiring unleaded fuel, was officially launched into the market in February 2005. We continue to work with the Department of Health and Ageing and local communities to expand its availability as part of the Australian government’s efforts to tackle substance abuse.
Attestation note
The information on this page has been reviewed by Ernst & Young.
