Additional tools
Our online services tool, BP Online Services enables you and approved members of staff to access your fleet’s Fuel Card account around the clock, seven days a week. You can order and cancel cards; view and download transactions, invoices and statements; set alert and notification parameters, and more.
BP Online Services gives you access to a suite of reports on fuel usage and driver behaviour, so you can view, download and analyse a wide range of performance parameters to ensure your fleet is running as efficiently as possible.
Yes. As well as odometer readings captured at the point of sale and included on transaction data, you can harness private and business mileage capturing and reporting. We also offer a plug in and go Mileage Capture solution.
BPme for fleet managers
Yes you can control it in two ways:
You can selectively enable/disable cards for use with BPme. If a card is not enabled for BPme, then it cannot be used on the app
Once a card is enabled you need to provide the driver with an activation code before they can add the fuel card to the BPme app
You have full control of which cards are enabled and which drivers can add their cards to the BPme app by providing them an activation code.
This can be managed within the ‘BPme Management’ section of your BP Online Services.
Yes, it is mandatory for the driver to enter information into odometer and vehicle registration fields on the BPme app as part of a transaction authorisation request.
BPme provides all the transaction security and vigilant fraud protection of plastic cards.
Firstly, a BP fuel card cannot be set up within a BPme wallet without the card details and a unique activation code provided by the fleet manager.
Once set up, the driver has to use a PIN or fingerprint recognition on their phone to access the app for each use, meaning it cannot be used without knowing what this is. As the driver chooses this PIN there is the additional security benefit of reducing the temptation to write this PIN down as well as the frustration of forgotten card PINs.
For the actual fuel purchase there are similar checks as physical card transactions.
If you don’t want drivers using BPme with their fuel card, and they aren’t already set up, then you don’t need to do anything to stop them using the app. Without enabling their card and sending an activation code they will not be able to add their fuel card to their BPme wallet.
If you have enabled a card and sent a driver an activation code, but later want to stop them using BPme with their fuel card you can do this in several ways:
Remove a card from the driver’s wallet using BP Online Services. The physical card will remain active but they will no longer be able to use their card via the BPme app.
Change the activation code of a fleet card. This will ensure that the driver cannot use the fuel card for refuelling with the old activation code
Using BP Online Services, the BPme enabled card can be stopped immediately. This will ensure that even though the card is in the driver’s wallet, the driver will not be able to use it for refuelling. Please note however this will also stop the physical card so should only be done if you want to completely stop the use of a particular card
Yes. This will enable them to purchase other vehicle-related goods from the shop as allowed on their fuel card, as well as access cross acceptance partners which still require the physical card.
Yes. The driver can continue to use BPme. As a fleet manager, you can decide whether to stop just the physical card, or to stop both the physical card and BPMe usage. If you decide to continue with BPme usage, then the card will be valid until the third calendar month end after the physical card is stopped and can be used by the driver for this period via BPme.
Currently the BPme app cannot be used in these sites.
Only one item will change which is the “pickup type”. There will be a new type labelled “V” for virtual. All other data remains the same.
The price will be the same as if you were to pay in the normal way. Whatever price you pay on your plastic fuel card is what you will pay using the same card on BPme.
Yes. You will need to remove the card from the existing driver’s wallet and then change the activation code. This new activation code can be created in BP Online Services after 60 minutes following a removal of the card from the previous driver’s wallet.
BPme for drivers
Request an activation code from your fleet manager
Allow 60 minutes for this code to be updated in the online system
Download and open the BPme app
Go to the payment section
Select ‘Add’ and choose ‘Add Fuelcard’
Enter the card details and activation code
Give your card a name of your choice, for example “BP Plus”, or use the last few digits of the card
Select “finish”
You can use BP Plus and BP Plus Bunker cards with BPme.
Currently you can only use either a BP Plus or a BP Plus Bunker card.
You can add as many fuel cards as you like to the BPme account. However, a fuel card can be associated with only one BPme account at any time and cannot be added to multiple accounts.
Your fleet manager needs to enable any fuel card for use with BPme and also provide you with a 6-digit activation code to add the fuel card on to BPme.
You cannot use your mobile phone outside of a vehicle on a forecourt, however you can park your vehicle safely at the pump, switch your engine off and then open the app, whilst sitting in your vehicle. BP have approval from the petroleum authorities to allow this to take place in this way. You must leave your phone safely in your vehicle when you exit the vehicle to refuel.
On the BPme app, you can enter the new expiry date of the renewed card, allowing you to continue using BPme with this fuel card.
Yes, you must enter the odometer reading and registration number prior to making a fuel purchase on BPme.
No. You can use the BPme app to perform fuelling transactions. For any non-fuel related products (such as Oil for example), you will have to go into the store to pay.
No. If your authorisation request sent via BPme is approved, then you will not need to go into store to unlock your pump.
Yes, as long as it is AdBlue from a pump. AdBlue canisters must be paid for in store.
At the moment, you are only able to pay for fuel using the app. If you wish to purchase any other products, you will need to pay for these in-store.
Additionally all purchasing restrictions on fuel cards apply to both plastic fuel cards and virtual fuel cards in your BPme wallet. As of December 2017 only vehicle-related goods are possible to purchase on your fuel card, therefore to purchase coffee and non-vehicle-related shop goods you will need to pay in store using an alternative payment method.
Please fill up and pay in store using your physical fuel card or any other payment method if your transaction is stopped before the pump is unlocked.
If you received a notification on the app during the authorisation process to say that the pump is unlocked prior to the phone switching off, please continue with your BPme transaction. You will receive a delivery notice via email.
Once you've finished fuelling - you're good to go! You will see a transaction summary appear on your phone once you return to your car, and will receive a delivery notice on email too.
Following a successful BPme transaction you’ll see a transaction summary within the app when you return to your car. Additionally you’ll receive a delivery notice on email with the details of your transaction.
This transaction will also appear in the same way current physical transactions do today within the fuel card online account and invoicing.
A transaction can be cancelled through the app all the way up to the point that you lift the pump handle. As a safety measure, the app will automatically cancel the transaction if you haven’t lifted the pump handle within one minute.
As a safety measure, the app will automatically cancel the transaction if you haven’t lifted the pump handle within one minute.
BPme cannot be used in cross-acceptance sites such as Texaco, Gulf and Esso as it is only available at BP sites.
You can earn BPme Rewards points when you use the BPme app. Find out more at www.bpmerewards.co.uk
The price will be the same as if you were to pay in the normal way. Whatever price you pay on your plastic fuel card is what you will pay using the same card on BPme.
Whilst you don’t need the physical fuel card with you when you pay via BPme at a BP site, you should continue to carry this with you. You will need this in order to purchase other vehicle-related products within BP shops and to make fuel purchases at cross acceptance sites such as Esso, Texaco and Gulf.
Yes, these still work, and will be treated as one card with the physical card, so the overall limits will be applied.
Any BP Plus or BP Plus Bunker Fuel Card can be added to the BPme app. The odometer reading and vehicle registration number will still be required during a transaction as per a physical transaction.
No. A BPme account can add any number of fuel cards. However, a fuel card can only be associated with one BP account. A BP account should not be shared between multiple drivers.
Please contact your Fleet manager in this instance and they will be able to advise.
No, Gas Oil is not an allowed fuel grade as part of BPme transactions.
Currently, the UK fuel cards within the BPme app can only be used in UK fuel stations.
If you remove a fuel card from your BPme wallet, you will require a new activation code from your Fleet Manager. Please contact your Fleet Manager for a new activation code.
BPme rewards
The BPme Reward card that can be picked up at bp sites or can be registered through the BPme app enables you to collect points when you refuel or shop at a bp site. You can earn points on every litre of fuel you buy at bp for private use or on the BP Plus card, as well as when you make in-store purchases. We’ll also give you special offers from time to time, to help boost your point balance. You can spend your hard-earned points at any bp site to get money off your private fuel and shop purchases. 200 points gives you £1 off! You can also trade your points in for some great products and gift vouchers on the online Reward Catalogue.
For further information on the BPme Reward scheme or to register your reward card please visit www.bpmerewards.co.uk
https://www.bpmerewards.co.uk/redeem/
To report lost or destroyed card please click on the link and fill our the form.
To report problem with redeeming points please click on the link and fill our the form.
To report promotion related query please click on the link and fill our the form.
To report problem with adding points please click on the link and fill our the form.
Carbon Connect for Fleet
Please check here.
If you would like to opt in for Target Neutral, please log in to the Online Account Manager, select the BP Target Neutral Offer option on the left under the Card Administration tab.
Please check the tick box to enable target neutral and accept the terms and conditions prior to submitting your request.
This will generate a request to our customer service team who will set this up in our systems and confirm back once the offer has been enabled for you.
To report opt in please click on the link and fill our the form.
To report opt out please click on the link and fill our the form.
Card related query
There is no need to activate your card – if you have your PIN, you can start using it right away.
Customer Service does not have access to PINs and these are not stored online due to security reasons.
The PIN can be reset in the Online Account Manager and it takes approximately 30 minutes for the new PIN to be active on the card.
If your fuel card has been blocked due to incorrect PIN entries, it can be unblocked by resetting the PIN via the Online Account Manager. The new PIN can be used 30 minutes after it has been changed. Please ensure that the new PIN is different than the current one.
The following products can be purchased with BP Fuel cards depending on the product code that is embossed on the front of card:
60 - Diesel & Adblue
61 - All fuels & Adblue
62 - All fuels, Adblue & lubricants
63 - All fuels, Adblue, lubricants & car wash (token operated)
64 - All fuels, Adblue, lubricants, car wash (token operated) & vehicle related products
65 - All products available in store excluding lottery, e-top up cards, tobacco and alcohol
EV charging at bp pulse public network
If your card is active, please contact bp pulse on 0330 016 5120.
This number is also on the back of your fuel card
Please cancel your card on the Online Account manager immediately and order a replacement. When cancelling a card, please ensure that you also cancel the virtual card that is linked to the bpme app.
Cards which are being used regularly will be reissued automatically. If you have not used your fuel card for a while, please check the reissue status of the cards online. All card details including the PIN will remain the same for reissued cards – only the expiry date changes. You will need to add the new card to BPme again as the expiry date will differ from the previous one.
To report not answered query please click on the link and fill our the form.
To report closing fuel card account please click on the link and fill our the form.
Card management
Easy – simply place your order via your BP Online Services portal. If one of our business partners handles your BP Fuel Cards, please check directly with them.
You can apply online or call our friendly team on 0345 603 0723. Either online or on the phone you'll hear back from us the same day
As a fleet manager or decision maker, you have complete control and visibility over every purchase your drivers make with a BP Fuel Card. You can set individual purchase parameters for every card, including diesel, all fuels, vehicle-related products and services.
BP Fuel Cards can be configured by:
Vehicle
Person
Person and vehicle
Cards can also be linked to a cost centre using our online management tools.
Customer services
Notify BP immediately if you are a direct customer, or your Fuel Card provider if you’re supplied by one of our business partners.
Our direct customers can log on to BP Online Services and cancel the card immediately 24/7. Alternatively, you can call our team on 0345 603 0723 (Monday-Friday 08:00-17.00).
Simply log on to BP Online Services or, if you’d prefer, call our friendly team who’ll be happy to help.
Customer service: 0345 603 0723 (Monday-Friday 08:00-17.00).
If your Fuel Cards are supplied by one of our business partners, please check directly with them.
Yes. Simply visit BP Online Services to instantly change any PIN number.
EV charging queries
If your card is active, please contact bp pulse on 0330 016 5120.
This number is also on the back of your fuel card
It depends on your type of electric vehicle since car manufacturers make use of different kinds of power connectors. After you have selected your electric vehicle and the matching power connector types in the app, it will show the location of all compatible charging stations. The app will also show the location of all other
charging stations, if you change the preferences in the filter function. It is also possible to search by charging power and current availability.
https://www.bppulse.co.uk/charging-on-the-go
Go to https://www.bppulse.co.uk/pulse-point-map or download the fuel and charge app https://www.bppulse.co.uk/charging-on-the-go
Fuel card essentials
Fuel cards enable businesses of any size to buy petrol, diesel and other products at various service station networks. Depending on the amount of fuel your company needs, you can often make significant savings on the advertised pump price.
BP offers five fuel cards, tailored towards different types of fleets and different fleet needs: BP Plus, BP + Aral, BP Plus Bunker, BP Supercharge and BP Fuel & Charge.
Our Fuel Cards already provide over 40,000 UK customers with competitive pricing, more motorway fuel sites than any other brand, advanced security and fraud detection and time-saving fleet admin solutions and management information reporting. Find out more by visiting Our Cards.
The fundamental advantage of BP Fuel Cards is to help you manage fuel costs more effectively. A full list of benefits includes:
Savings against national average pump prices
Driving time, fuel and money savings due to our extensive network that is strategically located on more motorway fuel sites than any other brand
Reduction in admin time through online tools for creating fleet reports and alerts
A dedicated account manager and customer service team
Advanced security features and a comprehensive fraud detection process that vigilantly protects your business
Interest-free credit (subject to status)
Access to BP stores, the BPme Rewards programme and partner brands including M&S Simply Food and Wild Bean Cafe
BP Fuel Cards offer a number of benefits over cash or credit and debit cards:
Cost savings through competitive pricing. Improved cash flow with interest-free credit (subject to status).
Time and money saved on fleet administration via consolidated VAT-approved invoices, meaning no need for drivers to carry cash or save till receipts.
Management of card spend, with purchase restrictions set by driver or vehicle, or both.
Consistent high fuel quality across all sites.
Advanced fraud prevention and detection, with individual PIN numbers, alerts for unusual usage and online authorisation protocols.
Take a look at our cards or simply submit an enquiry form to get a call back from one of our expert team. They’ll discuss your requirements and make a recommendation that offers your business the best combination of price, network and security.
These are the questions they’ll ask:
What size and type of vehicles do you have?
Are they diesel or petrol?
Where are you based and where do your vehicles travel?
How much do you spend per month on fuel?
Invoice settlement
Your invoice amount will be deducted automatically from your bank account. Manual payments can only be made via bank transfer. We cannot accept over-the-phone payments. If you wish to initiate a manual payment, please complete the webform.
To report change in bank acoount details please click on the link and fill our the form.
To report dunning letter please click on the link and fill our the form.
To report payment breakdown please click on the link and fill our the form.
To report statment of an account please click on the link and fill our the form.
Network
The BP network offers over 1,200 BP sites, including around 70 motorway stations and more than 900 ‘A’ road sites. This includes the largest number of motorway fuel sites in the UK. Your drivers can also fill up at Texaco, Gulf (excluding Scottish islands) and Esso stations that display the BP acceptance sign taking the total number of stations to over 3,400.
Yes. In fact, with the BP + Aral Card we offer a huge network spanning 22,000 sites in 29 countries. Your drivers can use all BP sites in Europe plus every station in the ROUTEX network, including ARAL, Total, Eni, OMV and Circle K Fuel and Retail.
Most of the ROUTEX sites have been designed with trucks and buses in mind, with high canopies, more space, secure monitoring and well-lit forecourts.
Simply use our route planner to find your closest BP station. Your drivers can also download the BPme app to locate and route to their nearest BP station.
In addition to our own extensive network, BP fuel cards* are also accepted at hundreds of partner sites, including Gulf**, Texaco and now Esso (where the BP acceptance sign is displayed), bringing our network coverage to over 3,400 sites across the UK.
Over 1,200 BP sites in convenient locations
Over 700 Texaco sites
Over 300 Gulf sites**
Around 1,200 Esso sites
* Excludes Bunker Card
**Excludes some Gulf sites situated on the Scottish Islands and mainland UK.
TQ webform
Please note that for any copy receipt requests, you will be charged Ł10. You can view the status of your transactions by logging in to the Online Account Manager, navigating to the Transactions” tab and choosing the BP Alerts Transactions to view your transactions in real time. Please complete the webform if you still require a copy of your receipt.
To report potential pump mix up please click on the link and fill our the form.
To report duplicate transaction please click on the link and fill our the form.
If the registration number of your vehicle has been entered incorrectly, this cannot be changed later. The vehicle registration is not a security feature of the card so the transaction will still be processed.
If you have been issued a No Means of Payment form by the service station, please ensure that this is paid to them directly as customer services will not be able to process these against the fuel card.
