This month, we take time out with Samantha Webb, our key account manager for general aviation. This October will mark her fifth anniversary at BP, so we thought it would be good to find out more about her role, as well as our focus on environmentally sustainable growth and long-term partnerships.
How would you describe your role?
I’m a jack of all trades. My job really differs from day to day. So, one day I might be focused on helping an operator who has an unexpected demand for fuel and then the next be working on a joint global marketing campaign.
What gets you excited about heading to work in the morning?
That’s easy – the team I work with. The general aviation team is great fun to be around and to work alongside on a daily basis. I love the challenge of working across different territories and functions (whether its marketing or supply etc.) to create innovative offers, which differentiate us from our competitors in the market and add value to our customers. Plus, I genuinely get a buzz from coming to work each day and making sure my clients get the best customer service I can offer.
What do you like most about your job?
The variety of people I get to work with on the customer side. I am able to engage with some truly interesting people at all different levels and on a range of activities.
What has been your biggest achievement to date?
Our carbon offsetting initiative with Signature Flight Support. It took lots of elbow grease and was a lengthy process, but in the end we were able to land something which has real benefits for our customers across the globe. It has enabled us to expand our network and offset, for free, the carbon associated with all fuel purchases made by customers on their Sterling Cards at Signature sites across the US.
What have been the main changes you’ve seen in the way Air BP works with its customers?
We’re enjoying much more collaborative, longer-term discussions with our customers now. Conversations are expanding beyond fuel supply to matters such carbon reduction and offsetting, or how we can fix their fuel prices to give them certainty on future costs and better meet the needs of their customers.
What is on your wish list for the next five years?
I would like to work more closely with our customers to create growth in a way that is as environmentally responsible as possible. From supplying biojet to start/ stop technology for vehicles, for me it’s all about working together to create a lower carbon future for the aviation industry.