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  • Air BP launches OMEGA customer support system at Biggin Hill Airport

Air BP launches OMEGA customer support system at Biggin Hill Airport

Release date: 19 October 2012

The OMEGA package combines a comprehensive operations manual with implementation support and training so that Air BP customers such as Biggin Hill Airport can achieve high levels of operating standards.

OMEGA sets out how staff have to manage the fuel from the moment it arrives at the airport, to its safe storage and quality testing, to moving it around the airport and filling aircraft tanks, along with how to maintain equipment and respond to problems.

“Its name says it all,” said Mark Atherton, GA Business Manager, Western Europe PU. “Operational, Maintenance, and Emergency response system for General Aviation – OMEGA.”

OMEGA defines these standards and incorporates all Operational, Maintenance HSSE and Emergency Response procedures that enable sites to run their own operations in line with aviation industry practices. Air BP uses its own in-house training team to deliver this bespoke training to Biggin Hill’s own local staff.

Ruth Tootill, GA UK Account Manager said that Biggin Hill Airport has consistently demonstrated a commitment to operational excellence and recognises the importance of having a clear policy on training and customer service.

“So it’s no surprise that Biggin Hill is Air BP’s first customer to implement OMEGA. We’ve already started training and support and we will continue during the months ahead,” says Ruth Tootill.

“Implementation of the OMEGA system will move Biggin Hill Airport well above the aviation standards required by the Civil Aviation Authority. Air BP will provide on-going support to ensure that knowledge and performance in operational techniques remain up-to-date.” said Mark Atherton.

Jenny Munro, Managing Director, Biggin Hill Airport Ltd, congratulated Air BP on its considerable investment in the OMEGA system.

“The new OMEGA concept has become available exactly at a time when we are upgrading our services with new equipment and requiring to train personnel. Our recent investment in fuelling facilities and the state-of-the-art Fire & Rescue Centre, which is about to open, are key components in our strategy of modern safety management and customer service” said Jenny Munro.