We can support your own refuelling operations through a combination of quality product, technical expertise and business support. Click on the relevant elements below to understand how your business can benefit. Needing regular or occasional access to fuel at any of our network locations? Click on our Sterling card bolt-on for details of how our card can make this hassle free. If you have any queries or would like to get in touch with your local account holder click here or visit our offices page to find contact details for your local office.
Quality Product - Quality Fuels, safely delivered
Comprehensive auditing and management of our supply chain ensures that you consistently receive the highest quality fuel delivered to your site safely and efficiently.
Our strict product quality and handling procedures as well as our presence throughout the supply chain mean that you can be confident in the quality of our fuels. Our industry leading fuels quality team are available 24/7 to diagnose and resolve any issue that may arise, minimising or eliminating disruption to your business. This team also shape aviation standards through their participation in industry bodies and ensure any impact on airport or airfield operators is taken into account prior to implementing any changes. Prior to the first delivery we will carry out a risk assessment to ensure the facilities are operating to the required standards. If any problems are found, we can work to resolve these. In addition, we only use delivery contractors that operate to the highest of standards with a proven track record. Our drivers are experts in the delivery of aviation fuels and are fully trained to deal with any unplanned incidents.
Quality Product - Security of Supply
When it comes to security of supply, our extensive supply network leaves us best placed to deal with unpredictable demands or unexpected supply disruptions. Ensuring that you have the fuel where to need it, when you need it.
Unplanned downtime at a refinery, significant increases in fuel demand due to a localised incident or transport links impacted by weather are just some of the challenges that can be thrown on our supply chain. However, our network of supply gives us the flexibility to react to such challenges and ensure you are kept supplied with product.
Quality Product - Ease and Flexibility in Order and Delivery
We can deal with inevitable fluctuations in order size and lead times to ensure continuity of supply to your business.
We recognise that General Aviation customers do not have large storage facilities and that factors such as good weather can mean that stocks deplete quickly. We are also aware that clarity on delivery dates and times is important for the smooth running of your business, as your staff may have numerous roles in addition to fuels management.
Technical Expertise - Complete operational support
Need support in managing your refuelling operations? Our unique OMEGA package offers complete operational support designed specifically for General Aviation businesses.
When it comes to minimising and managing the risk of your refuelling operations you can rely on our knowledge as industry standard setters in supporting your business. Our OMEGA package includes the necessary documentation, training and support across all areas of operations and maintenance to cover your specific requirements.
Technical Expertise - Quality, fit-for-purpose facilities and Equipment
We have an excellent reputation for engineering excellence and can advise on any equipment needed to ensure that your facilities are fit for purpose, easy to operate, compliant, easy to maintain and expand, efficient and built to last.
Depending on your requirements, we can supply or advise on any specific fuelling equipment requirements you may have. Globally we have significant experience in designing and installing the most appropriate equipment to meet the specific needs of our airport customers.
Business Support - Dedicated Account Holder
Getting the information and assistance you need, when you need it is vital, that's why we give you a named account holder to assist with any queries you may have.
Your account holder is responsible for ensuring that any queries or questions are resolved as well as identifying and demonstrating any new developments or tools that can help support your business. They will liaise with the relevant staff to meet your requirements as effectively as possible.
Business Support - Manage your account online
Our electronic account management tool, eNabler, gives you a convenient and easy to use way to view invoices and manage your account online.
Using eNabler, you can:
- Choose the QuickView option to receive an email with a direct link to your invoice
- Search for your invoices and view invoice details online on our secure site
- View balance statements including invoiced and uninvoiced deliveries
- Give access to others to view your invoices
Business Support - Financing
We can, in certain instances, finance expansion, upgrades or improvements to your fuelling facilities.
Again this will depend on your specific situation and requirements. Contact your local account holder for more information.