2023 bp MY GBS Graduate Programme: Customer Analyst

Job summary

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Our purpose is reimagining energy for people and our planet. Our ambition is to be a net zero company by 2050 or sooner. We want to be an energy company with purpose; one that is trusted by society, valued by shareholders, and motivating for everyone who works at bp. We’re building an IT organization that can drive our business ambitions, by being first into markets and delivering efficiencies through automation, machine learning and artificial intelligence to deliver our ambitions.

About the roles

During this 2 years role holder will have a chance to work in a global and matrix organization focusing on Customer function. Role holder will be accountable to perform credit activities, accountable for the timely and accurate recording of cash receipts, direct debit run and matching invoices into the Accounts Receivable (AR) ledgers.

The main responsibility is to post cash to outstanding invoices and undertake the reconciliation of a variety of currency account reconciliations, adding to several specific accounting tasks from simple to medium transactions. Acting as support to the collections team, to ensure customer accounts are monitored and are tightly controlled and compliant with bp Policy.

Perform the day-to-day operations (Manage customers orders, Review Customer credit limits, Follow up for customer payments etc.)

• Monthly book closing activities and reporting as per defined timelines
• Understand the business and drive execution by:
• Supporting sales to fulfill customer requirements
• Keep close contact to sales by attending and/or organizing regular meetings
• Be a business partner to balance the risk and enable the business

System Support and knowledge:

• Understand related Enterprise Resource Planning (ERP) systems and support ERP enhancements and developments

Project Management involvement & support

• Participate in Continuous Improvement Initiatives and projects,
• Support Power Business Intelligence (BI) by implementing best practices; initiate and raise "quick wins”where these are relevant. Look for opportunities in current processes by means of automation and transformation.

Requirements

• To apply to this role, you will preferably need a 3.2 CGPA and above, or equivalent in Economic, business admin, Finance, accounting or related technical or business field
• Certain foundation in Order to Cash Process is an advantage
• You’ll also need to be in your final year of study or have completed your degree.
• Customer Relationship management, Accounts Receivable, Cash Collection or Credit Management
• Experience in an international environment is an advantage
• Able to deal with complex situations while maintaining the right balance of customer and business focus
• Good interpersonal, influential, and decision-making skills in order to manage and maintain good relationships with key stakeholders.
• Need to possess above average communication skills in spoken and written English. Need to quickly and accurately understand queries and requirements
• Be a team player and collaborate with teams and individuals to achieve the team and business goals/objectives
• Able to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business value, escalating properly if needed
• Able to produce consistently high-quality information within tight deadlines
• Candidates that can join on 1st August 2023 only will be considered

Diversity sits at the heart of our company and as an equal-opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Application Process

• Online application, Online Tests, Video interview, Technical Interview, Assessment center, Offer and feedback

As the above