AR Specialist

Job summary

Grade JResponsible for supporting the timely collection of customer accounts, reduction and mitigation of bad debts, delivery of credit projects and initiatives, and provision of advice to internal teams and clients to ensure credit risks are well managed, measured and reported.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

• Effective cash collection and monitoring of customers’ accounts (or own portfolio – may be crossbusiness or crosscountry responsability ) consistent with BP’s credit standard & policies and preparing collection reports.
• Monitor credit and fraud violations and inform / involve all relevant stakeholders within their DOA
• Dealing with customers’ accounts and keeping these fully reconciled (including relationship with Accenture)
• Adhere to the Team’s regular KPI’s (such as working conditions and performance)
• Deal promptly with customer disputes / issues in order to secure payments and follow the escalation path
• Maintain and develop working relationship with Crossfunctions (incl: Sales, Customer Service team etc)
• Be able to identify key , strategic or high risk business customers and issues and take actions together with the relevant stakeholders
• Utilize all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
• Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
• Review and make decisions based on customers’ blocked orders
• Compliance with all relevant Credit Management related and QMS/EMS policies
• Support Line Manager / Leads in all projects, systems implementations, strategic topics and any ad hoc activities needed

• Previous credit control / cash collection or customer service experience (1+ years)
• Proficiency in English and German
• Able to deal with complex situations while maintaining the right balance of customer and business focus
• Able to produce consistently high quality information within tight deadlines

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended paternity leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested