Job summary
The ROO is an organization that supports the operations of over 200 company owned and over 1,000 franchised convenience retail stores operating under the brands of Thorntons and ampm across the west coast, midwest, and northeast. We are seeking guest-centric leaders with a growth and strategic mindset to help us continue to build the leading convenience retail chain of the future.
The Region Manager (RM) reports to the Director of Operations and oversees up to 13 stores operations. The RM leads a team of General Managers, Store Managers, Food Service Managers and Guest Service Representatives. The RM is responsible for business planning, leadership, and oversight of day-to-day operations. The RM is responsible to build a strong operations leadership team, grow sales and profits, make budgeted numbers, lead process improvement initiatives, lead a safe quality food and beverage offer, make store leaders feel valued every day, and deliver organizational annual big rocks.
#ROO
Primary Responsibilities and Estimated Time Devoted to Each Responsibility:
Build a Strong, Tenured, Store Leadership Team to Consistently Delight our Guests, Execute the Offer to Standards and Grow Careers
- Recruit and Hire (balanced mix of internal and external) store leaders who fit our business needs, energy and culture
- Train new store leaders to be confident and capable to do their jobs
- Coach & develop store leaders (Shift Lead – General Managers) to grow in their jobs and careers
- Manage poor performance
- address immediately; redirect behavior to positive performance; replace poor performers
- Make store leaders feel valued every day
Build and Make the Annual Budget and Operating Plan - Work with the Director of Operations to build the annual region operating budget and plan within the context to the Five Pillars
- Train store leadership on the budget, operating plan and key measures of success:
- sales, gross profit, labor, training, waste, shrink, cash +/-, supplies, repairs and maintenance
- Monitor each store leader’s performance to sales, productivity, and profitability
- Lead necessary adjustments to achieve targeted plans and goals
- Teach store leaders how to make their numbers in a positive way for guest service, team member growth and development
Provide the Best Promotion Value and Benefits to Our Guests - Ensure all store leaders maintain sufficient in-stock to standards to meet guests’ daily needs
- Plan for and capitalize on company promotions and regional sales and seasonal opportunities
- Ensure store leaders maintain products to appropriate inventory levels and turn ratios
- Stay current with market sales, trends, competition and consumer data for the region
- Be an ambassador in the community
Lead (Change) Process Improvement Initiatives - Become an expert in Thorntons store standards and operating systems
- Store operating system, impact planning, marketing promo calendar and cycle
- Provide feedback to improve operating systems to simplify the work
- Implement new initiatives into daily performance requirements and standards
- Ensure resources are in place, trained, measured, and incented to perform new requirements
Lead a Safe, Quality, Food and Beverage Offer Coach all store leaders to ensure a consistent Guest Food & Beverage experience is executed across all shifts- Ensure program rollout, product changes and quality food standards are consistently executed
- Partner with Division Food Service Manager to validate store leadership and team member food and beverage competencies
- Ensure all stores maintain Food Manager and Team Member Food Certifications, per state regulation
- Ensure all facilities are executing food safety standards, including local health department and Steritech standards
Communication/Knowledge/Skills- The ability to create a team-oriented environment that inspires/motivates
- The ability to prepare and deliver quality presentations
- The ability to coach for success through consistent open and honest communication
- The ability to understand and operate in a dynamic, fast-paced, 24-hour retail environment
Qualifications Education, Experience and Expertise- Bachelor's Degree in Business or Communications
and/or- Single and multi-unit retail management experience
- Proven results in driving sales and profitability
- Excellent computer skills in Microsoft Office Suite Products, including excel.
Other Considerations
- Must have a valid driver’s license
- Must be in stores 80% of each work week's schedule
- Must be willing to travel overnight as needed
#ROO
The ROO is an organization that supports the operations of over 200 company owned and over 1,000 franchised convenience retail stores operating under the brands of Thorntons and ampm across the west coast, midwest, and northeast. We are seeking guest-centric leaders with a growth and strategic mindset to help us continue to build the leading convenience retail chain of the future.
The Region Manager (RM) reports to the Director of Operations and oversees up to 13 stores operations. The RM leads a team of General Managers, Store Managers, Food Service Managers and Guest Service Representatives. The RM is responsible for business planning, leadership, and oversight of day-to-day operations. The RM is responsible to build a strong operations leadership team, grow sales and profits, make budgeted numbers, lead process improvement initiatives, lead a safe quality food and beverage offer, make store leaders feel valued every day, and deliver organizational annual big rocks.
#ROO