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Billing Specialist

Billing Specialist

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 136997BR
  • Experience level Entry
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Job summary

Responsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customer's needs and expectations.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Cash Collection Team and advance your career as a

Billing Specialist - afternoon shift - Szeged

The Billing Specialist executes standard, complex, and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements.

In this role You will:
  • Develop a deep understanding of the various types of Lubricants billing processes within various customer channels
  • Complete billing month-end close activities within the prescribed period
  • Work with various Lubricants functions such as Sales, Customer Support, Supply Chain, Pricing, Finance, and Tax to ensure transactional accuracy
  • Participate in the Root Cause Investigation team that utilizes a data-driven approach to identify specific problems to drive prevention opportunities
  • Work closely with the Accounts Receivable team to ensure that billing defects are resolved, and with the Order Fulfillment team to assist in Order to Cash workflow
  • Serve as a customer advocate by understanding customer requirements and expectations, and act as a liaison between the customer and business representatives including credit, marketing, supply chain, technical support, product management, and sales
  • Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including customer master information and customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns, and resolution of customer complaints
  • Monitor distributors’ open order report to ensure adherence to BP policies and procedures as necessary
  • Spearhead the troubleshooting for incorrect distributor crediting process issues related to the platform, advance pricing, address book, payables, warehouse, or receivables
  • Assist in training distributors on the use of financial tools
  • Request and follow upon confirmation of delivery documentation when requested by distributors
  • Adhering to the tasks outlined in the QMS Systems of EBSC
We have the following requirements:
  • Educated to High School Diploma level
  • Minimum of 3 years of Billing Support or Back-Office Customer Service experience
  • Nice to have 2 years of experience using service center tools; CRM, SAP or JDE
  • Process and quality improvement was driven and team worker
  • Proven capability with data management and control principles
  • Excellent communication skills both verbal and written
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Diligent person
  • Understanding of all internal Order to Cash business processes and programs that support the sales process
  • Ability to prioritize and take direction from many sources; flexibility and adaptability to change
  • Afternoon shift

At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Shift bonus
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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