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CMDM Analyst

CMDM Analyst

  • Location India - Maharashtra - Pune
  • Travel required Yes - up to 10%
  • Job category Finance Group
  • Relocation available Yes - Domestic (In country) only
  • Job type Professionals
  • Job code 125691BR
  • Experience level Intermediate
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Job summary

The CMDM Analyst is responsible for managing data governance structures ensuring data quality is monitored and reported to enable seamless Order to Cash for our ANZ business partners. Act as the point of escalation & SME for master data and ERP system related issue for GBS and business partners. Provide high level expertise to the business that builds capabilities and act as a point of resolution for queries. Develop, monitor, report and participate on operation meetings on SLA agreements and KPI measures

. Key Accountabilities
Execute day to day customer master data queries and activities:

  • Provide site master data support for set up, transfers and retirement of sites
    • Retail site set ups
    • Amendment of site details
    • Closing of sites
    • Monthly rebate payments to customers
    • Fuel Card Customer maintenance
    • Suspense Transaction Maintenance
    • Air BP Customer Maintenance
  • Manage ownership transitions in a timely and accurate manner
  • To develop, monitor, report and participate on operations meetings on SLA agreements and KPI measures
  • Monitor and control the KM SharePoint for master data management and assist in project and procedural updates
Education, Experience
  • Degree qualified or studying towards a business-related discipline highly regarded
  • Minimum of 3 years previous experience in data analysis, reporting and analytics and data maintenance
  • Experience in using SAP, JDE, MS Office

Key Accountabilities

  • Manage the calculation, reporting & processing of Fuels SAP rebates for B2B and Dealer sites with critical delivery dates across workday 1 and 3.
  • Ensure attention to detail to ensure calculations are correct & relevant controls and DOA apply for rebate processing and investigate any queries or issues from business or customer with calculations.
  • Manage the bpp card & nz fuel card manual voucher process across monthly reporting to onshore customer teams and business units.
  • Manage the rejected manual vouchers process and follow up with retail sites across COCO, DODO, Distributor and DSS sites plus white sites and 3rd party providers eg tyres to update vouchers and resubmit or process directly to ensure customer is debited and merchant is reimbursed.
  • Revert to retail site reason why rejected voucher was rejected and needed follow up. Key aim is to reduce manual voucher rejections across the retail landscape and ensure manual vouchers are completed right time first time
  • Manage the Decipha process ensuring all manual vouchers are scanned and reporting on key themes across rejected vouchers
  • Develop and monitor control reporting across customer reporting & manual voucher process
  • Identify areas for improvement and analyse the root cause of errors in pursuit of CI and driving best practice process and to reduce the number of errors occurring and minimise rework.
  • Provide recommendations and opportunity to review process for manual vouchers for fleet cards to be digital.
  • Create, document, review and update procedures as required
  • Manage site support process inbox queries, investigations and share key themes and insights for manual voucher queries, card investigations and adjustments, escalate possible fraudulent fleet card or Financial Institution card process.
  • Provide reporting and insights for fleet card adjustments, fleet card fraud
  • Complete, process and send to customer either externally or internally regular reporting across number of platforms SAP & Gen+ & Salesforce. Eg NZ billing plans, bp Rewards salesforce monthly reporting, rebate rollover reports etc

Experience (Technical and Professional)

  • Proven experience in a customer service environment via email (majority) with minimal telephony outbound for complex issue resolution or retail support
  • Demonstrated organisation and time management skills
  • Strong attention to detail and written communication skills
  • Demonstrated capability in problem solving techniques
  • Intermediate IT skills, MS Office, Excel & Database
  • Highly developed understanding of the BP Business and Systems
  • Experience in problem solving, analytical skills and continuous improvement


#customerIndia

The CMDM Analyst is responsible for managing data governance structures ensuring data quality is monitored and reported to enable seamless Order to Cash for our ANZ business partners. Act as the point of escalation & SME for master data and ERP system related issue for GBS and business partners. Provide high level expertise to the business that builds capabilities and act as a point of resolution for queries. Develop, monitor, report and participate on operation meetings on SLA agreements and KPI measures

. Key Accountabilities
Execute day to day customer master data queries and activities:

  • Provide site master data support for set up, transfers and retirement of sites
    • Retail site set ups
    • Amendment of site details
    • Closing of sites
    • Monthly rebate payments to customers
    • Fuel Card Customer maintenance
    • Suspense Transaction Maintenance
    • Air BP Customer Maintenance
  • Manage ownership transitions in a timely and accurate manner
  • To develop, monitor, report and participate on operations meetings on SLA agreements and KPI measures
  • Monitor and control the KM SharePoint for master data management and assist in project and procedural updates
Education, Experience
  • Degree qualified or studying towards a business-related discipline highly regarded
  • Minimum of 3 years previous experience in data analysis, reporting and analytics and data maintenance
  • Experience in using SAP, JDE, MS Office

Apply Search all jobs at bp