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CRM Process Analyst (Fixed term)

CRM Process Analyst (Fixed term)

  • Location Hungary - Central - Budapest
  • Travel required Negotiable
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 144615BR
  • Experience level Intermediate
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Job summary

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Digital Solutions Team and advance your career as a

CRM Process Analyst (Fixed term)
Digital Solutions combines various processes ranging from global transformation delivery, project and programme portfolio management, change management, template, business process management, automation centre of excellence, global data management and others.
In this role You will:
  • Define existing “as is” process and target state “to be” processes, identify gaps and take action to achieve target state whilst ensuring alignment to global CRM design, operational model, and on-going integrity of the CRM
  • Provide process expertise in Customer Service discovery and requirements
  • Support development of solution design options, input into acceptance criteria and evaluation of effectiveness.
  • Connect with other stakeholders across the different locations build relationships and partnerships within and outside of GBS to add more value and impact to the organization
  • Look for ways to increase pace and embrace agile working methods to have more impact and increase the focus on delivery of process and operational excellence
  • Coach and mentor peers and team members with clear and effective tools and resources to assist with their development, in technical, functional or leadership areas, and build their knowledge of the BP business
What You will need to be successful:
  • Bachelor’s Degree in relevant field
  • Proficiency in English language
  • Demonstrable CRM application experience (e.g. Salesforce, Siebel, SAP)
  • Deep understanding of order to cash and business to business customer service processes
  • Strong written/oral communication skills and ability to build effective working relationships
  • Exceptional stakeholder management skills
  • Ability to work independently, balance multiple project responsibilities, and meet deliverable timelines
  • Process mapping expertise is good to have
At bp, we provide the following environment & benefits to you:
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 2 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended paternity leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2022 Award, based on the PwC annual research. Come and join us!



We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Apply Search all jobs at bp