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Capability Advisor - Thailand

Capability Advisor - Thailand

  • Location Thailand - Bangkok
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 125393BR
  • Experience level Intermediate
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Job summary

Job Purpose

Accountable for creating and deploying a capability roadmap for sales and operations teams in markets in the PU to deliver the overall strategy and business growth. Work closely with the capabilities team in P&C, sales heads and the customer excellence and operations manager to identify current and future capability needs in the area of sales, customer excellence and operations. Create standardisation in deployment, leverage digital and outsourcing where possible.

Key Accountabilities

  • Work with the sales leadership to develop the capability road map for the PU across the automotive and industrial business – including capability requirements for channel partners
  • Work closely with the P&C team to identify the right programs and tools for delivering the capability development plan for the sales team in line with the PU roadmap
  • Create standardisation in deployment, leverage digital and outsourcing where possible
  • Deploy programs through the sales team, SMEs and external trainers as required
  • Manage the relationship with relevant suppliers for converting content for local use - context and language as well as with external trainer(s) identified for delivery
  • Provide targeted coaching to first time sales managers in order to continuously improve their effectiveness and build technical and managerial capability
  • Create a training calendar for markets in the PU and organize delivery of the training programs through – self serve platforms, relevant SMEs including those in Sales, 3Ps where identified in line with global framework
  • Evaluate the effectiveness of these training programs and redevelops content at where necessary
  • Share best practice across the Castrol capability network
Job Requirements and Experience
  • A Bachelor's Degree at a minimum
  • Considerable business experience including customer management
  • Sales experience - preferably across direct and indirect channels
  • Experience in markets in the PU preferred
Desirable Skills and Competence
  • Sales Coaching - Mastery
  • Customer Training - Mastery
  • Customer promise execution - Skillful application
  • Customer relationship management - Skillful application
  • Customer value proposition development and engagement - Skillful application
  • Sector, market, customer and competitor understanding - Skillful application
  • Offer and product knowledge - Skillful application

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