Channel Support Manager South America

Job summary

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

We aim to be a very different kind of energy company by 2030 as we scale up investment in low-carbon, focus our oil and gas production and make headway on reducing emissions. Our new strategy kickstarts a decade of delivery towards our #bpNetZero ambition.

BP manufactures and markets lubricants through the Castrol brand, technology and relationships. Castrol is the pioneer of liquid engineering by developing the world's most advanced engine oils and fluids to keep the world moving. Our people are integral to our success. At Castrol, we promote a broad, diverse and high-performance culture in which every individual can grow and perform to the very best of their capabilities.

The Channel Support Manager - South America will provide analytical support, insights, and performance analysis of the operations, portfolio, and customers towards improving the overall channel performance in the region. Is a critical role to integrate digital asset activation, provide management & operational insights, and foster opportunities & solutions to issues that arise within the channel.

Will enable and support key commercial Latin America Cluster Market activities of the Castrol Investment Plan, R2M Country Channel strategy, business development programs, growth opportunities, and key aspects of country performance towards achieving strategic & financial objectives while leading an improved customer experience, driving order to cash performance, and advancing operational effectiveness.

Key Accountabilities

• Lead volume & offer construction by channel and country within the region
• Lead and enable elements of Castrol investment plan, planning, and execution to deliver the objectives and outcomes for all channels and countries
• Facilitate performance management review of total portfolio by country, channel & customers with coordinated uplift plans
• Evaluate operational financial impacts on the channel from credits, chargebacks, MRA’s, fines, pricing, etc.
• Manage customer and service offers deployment, compliance, operational effectiveness, and performance into the channel markets across customers and distributors
• Accountable to lead specific areas of order to cash data, performance analysis, and continuous improvement plans to achieve performance targets and high levels of customer experience across areas
• Facilitate with sales the development of customer segmentation categorization tiering to strategize the customer offer, services, and cost to serve with GBS, Sales, and Supply Chain.
• Responsible for the region´s price strategy

Essential criteria and job requirements

• Bachelors´ degree in business administration, finance or any related field
• 5 to 10 years of experience in commercial positions in large organizations, with a strong focus in business intelligence and market research
• Experience in the lubricants and/or in the Fast-Moving Consumer Durables markets is a plus
• Proficient in English is a must, Spanish will be phenomenal!

Additional Criteria

• High standard of analytical skills and attention to detail to "connect the dots", including organization and prioritizing
• Leadership, proactive, energizing and independent attitude
• Strong influencing ability to build consensus and engagement with key stakeholders at all levels and across organizational boundaries
• Self-starter and team player with a relentless drive and determination to see complex opportunities and issues through to the simplest solution
• Self-motivated with the intellectual ability and curiosity to read, interpret, and maintain current knowledge of relevant trading and market fundamentals

We support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.