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Channel Support Specialist - Thailand

Channel Support Specialist - Thailand

  • Location Thailand - Bangkok
  • Travel required Yes - up to 25%
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 125396BR
  • Experience level Intermediate
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Job summary

Job Purpose

Responsible for providing customer service support to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers, developing and implementing standard and consistent processes and delivering the commercial plan through sound understanding of the customer's needs and expectations.

Key Accountabilities:
Strategy Alignment

  • Seeking to understand channel/customers’ requirements and/or needs
  • Develop Distributor Development Framework (for B2C channel) and/or Strategic Customer Development Framework (for B2B channel)
  • Develop solutions which address channel/customers’ operations cost and optimizing working capital which align with company channel/customer’s strategy
  • Support Channel Sales Manager in exploring business opportunities including new customers
  • Identify the needs to conduct research to fully understand channel/consumers’ behaviour where necessary
Project Management
  • Develop project proposal to get budget (if required) approve by Market Sales Manager - Thailand and/or stakeholders
  • Act as a lead facilitator both internally and externally for projects
  • Liaise with relevant function and/or stakeholders to ensure the solutions are developed and delivered to channel/customers according to the plan
Performance Management
  • Analyse channel/customers’ financial performance i.e. volume, turnover, GM, identify root causes and action plan and highlight to NSM
  • Seeking to understand channels/customers’ expectation on product margin/profitability and manage their expectations
  • Analyse channel/customers’ service level, identify root causes and action plan and highlight to NSM
  • Prepare monthly and/or quarterly channel/customers performance analysis
  • Adopt a hands-on approach in monitoring the implementation and execution of marketing and trade programmes
Knowledge and Capability Management
  • Identify the capability gaps for both internal and external and work with Sales Capability Team to make action plan to close those gaps
  • Develop channel/customer information centre
  • Ensure the communication strategy and tactics are deployed according to plan
Requirements
  • University degree or equivalent
  • Minimum 5 years experience with more than 3 years experience of in sales, business development and/or customer relationship management
  • Fluent in spoken & written English
  • Flexible to travel to work in up-country
  • Excel and PowerPoint are necessary
  • Project Management experience is advantage

Refer to JD

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