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Collections Assistant Manager

Collections Assistant Manager

  • Location Malaysia - Central - Kuala Lumpur
  • Travel required No
  • Job category Finance Group
  • Relocation available No
  • Job type Professionals
  • Job code 139537BR
  • Experience level Intermediate
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Job summary

At bp, we’re reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what we do here in global business services (GBS) - put digital at the heart of our business and accelerate the transformation of bp’s business processes and improving our cash & working capital performance.

Collections Assistant Manager will oversee the collection and are responsible for the timely receiving of payment. Observe and review the interactions of staff members with clients / stakeholders to ensure that collections are done according to company policies and regulations. Responsible for supervising and managing the operational activities of the team consistent with Credit Policies and Standards through supporting the management of policies and controls, managing complex and escalated issues regarding AR, Collections and Operations and perform in-depth trouble shooting to support operations delivery, quality management and control while ensuring adherence to policies and procedures to drive for exceptional customer service, operational excellence and compliance.

Key Accountabilities

  • Lead collection process for ASPAC Lubes and Marine (GME) portfolio
  • Build strong relationships with both internal and external customers and stakeholders within the region
  • Engage sales and embedded finance teams by attending or organizing regular meetings on AR and Collections related matters. Participate & discuss performance and challenges ahead with various stakeholders.
  • Support Line Manager on projects, stakeholder management, systems implementations and any ad hoc activities as needed. Drive transformation & any future transitions planned for this region / center
  • Coach the Team, to build capabilities and develop competencies. Maintain Motivation within the Team by implementing a positive atmosphere based on BP behaviors and values initiating team events, trainings etc.

Education & Experience
  • Bachelor’s Degree in Business, Finance, Accounting or related field.
  • 10+ years years of experience in collections, financial services or relevant field
  • Basic project management experience
  • Experience in MS office and ERP systems, e.g., SAP and JDE
  • Relevant BP business experience and knowledge and ideally experience working in a GBS environment
  • Able to prioritise, handle urgent issues and situations, following through resolution in a timely manner
  • Able to build networks effectively to get the proper information and share best practices
  • Good level of analytical skills, numeracy standardisation / automation / system acumen
  • Strong communication and interpersonal skills

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