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Country Services Manager (Payroll Delivery Manager)

Country Services Manager (Payroll Delivery Manager)

  • Location Poland - Kraków
  • Travel required Negligible travel should be expected with this role
  • Job category HR Group
  • Relocation available This role is not eligible for relocation
  • Job type Professionals
  • Job code RQ071225
  • Experience level Senior
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Job summary


People & Culture

Job Family Group:

HR Group

Job Summary:

bp is reimagining energy for people and our planet.

We provide heat, light and mobility to customers worldwide. We’re fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, we nurture a truly diverse and inclusive environment.

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

Job Description:

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our People & Culture Team and advance your career as a/an

Country Services Manager (Payroll Delivery Manager)

The Country Delivery Manager is responsible for leading the People Support, Local Delivery, Benefits administration and Payroll teams in Poland, for both Corporate and M&C (Mobility and Convenience) areas.

You would be responsible for ensuring successful delivery of in-country P&C (People & Culture) Services. This involves providing excellent first line support to employees and management, the delivery of services that needs to be carried out in Poland due to language or physical location, benefits administration and payroll delivery. This includes knowledge management, process improvements, holding vendor partners to account, devising solutions to resolve issues. You would be working with key business partners to create improved processes, minimise risk, reduce costs and enhance the quality and reliability of the service.

In this role You will:

  • Deputising for the Team Leads, People Support, Local Delivery and Payroll Services

  • Support Delivery Lead Payroll & Benefit Specialists, ensuring they possess the vital skills and experience to perform their roles; management of the recruitment process and conduct performance reviews, expense approvals etc

  • Approve monthly payroll to release the payments

  • Be responsible for the monthly pre-payroll checking and corrections including manual adjustments

  • Manage new payment codes to be set up the pay system, testing and communication to the requestor

  • Ensure that country-specific process content is aligned with business needs, legislation, standard process and benchmarks

  • Handle provision of documentation and knowledge share to satisfy audit requirements

  • Be a first point of contact between vendor partners and bp to resolve process issues on either side

  • Liaise with other P&C communities and other parties as needed in support of country delivery, providing subject matter expertise in order to support issue resolution

  • Manage the overpayments and reclaim process, liaise with local P&C to ensure consistent application of the overpayment policy; submission of prior tax year adjustments with the HMRC where appropriate

  • Identify continuous process improvement opportunities including payroll related measures to help boost the efficiency of payroll operations through trend analysis, metrics etc

  • Lead efforts relating to ad hoc and unanticipated work requests and projects as the need arises

  • Ensure up to date SOPs for all processes.

What You will need to be successful:

  • Solid experience in payroll and HR Services

  • Excellent payroll management knowledge

  • Approx. 5 years’ experience in managing teams

  • Fluency in English and Polish

  • Relevant payroll qualifications

  • Sound understanding of Polish HR and payroll legislation

  • Project management skills

  • Strong stakeholder management, efficient communicator

  • Knowledge of HR and payroll systems e.g. Workday, ADP, Salesforce is preferred

  • Proficiency with Excel spreadsheets

  • Analytical problem solver

  • Attention to detail

  • Ability to adapt to changing priorities, peaks in workload and deadlines

  • Ability to manage teams remotely

  • Strong drive to build motivation, change and resilience in the teams

At bp, we provide the following environment and benefits to you:

  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

  • Possibility to join our social communities and networks

  • Learning opportunities and other development opportunities to craft your career path, including access to LinkedIn Learning, Coursera and GetAbstract

  • Life and health insurance, medical care package, Employee Assistance Program with psychological and legal support

  • Additional days off

  • Equity matching program and many other benefits

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working


Analytical Thinking, Analytical Thinking, Benefits Administration, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Data Management, Decision Making, Employee and labour relations, Extract, transform and load, Global Perspective, Leading transformation, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Payroll, Payroll Management, Payroll Services, People Management, Performance and planning, Problem Solving, Project and programme management, Stakeholder Engagement {+ 1 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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