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Credit Collection Analyst

Credit Collection Analyst

  • Location Hungary - Central - Budapest, Hungary - Csongrád - Szeged
  • Travel required No
  • Job category Finance Group
  • Relocation available No
  • Job type Professionals
  • Job code 130161BR
  • Experience level Entry
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Job summary

Responsible for supporting the timely collection of customer accounts, reduction and mitigation of bad debts, delivery of credit projects and initiatives, and provision of advice to internal teams and clients to ensure credit risks are well managed, measured and reported.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer function Team and advance your career as a

Credit Collection Analyst

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:
  • Effective cash collection and monitoring of customers’ accounts consistent with BP’s credit standard & policies and preparing collection reports
  • Monitor credit and fraud violations and inform / involve all relevant stakeholders within their DOA
  • Dealing with customers’ accounts and keeping these fully reconciled (including relationship with Accenture)
  • Adhere to the Team’s regular KPI’s (such as working conditions and performance)
  • Deal promptly with customer disputes / issues in order to secure payments and follow the escalation path
  • Maintain and develop working relationship with Crossfunctions (incl: Sales, Customer Service team etc)
  • Be able to identify key , strategic or high risk business customers and issues and take actions together with the relevant stakeholders
  • Utilize all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
  • Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
  • Review and make decisions based on customers’ blocked orders
  • Compliance with all relevant Credit Management related and QMS/EMS policies

We have the following requirements:
  • Previous customer service experience (1+ years)
  • Able to deal with complex situations while maintaining the right balance of customer and business focus
  • Able to produce consistently high quality information within tight deadlines
  • Strong analytical capabilities
  • Strong customer service skills


At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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