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Credit Control Analyst

Credit Control Analyst

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 136092BR
  • Experience level Entry
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Job summary

Responsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customer's needs and expectations.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our team and advance your career as a

Credit Control Analyst! – German Speaking
In this role You will:
  • Effectively collect cash and monitor customers’ accounts consistent with credit standards & policies and prepare collection reports
  • Monitor credit and fraud violations and inform / involve all relevant stakeholders
  • Deal with customers’ accounts and keep these fully reconciled
  • Handle customer disputes/issues in order to secure payments and follow the escalation path
  • Maintain and develop a working relationship with Cross-functions (incl: Sales, Customer Service team)
  • Be able to identify key, strategic or high-risk business customers and issues and take actions together with the relevant stakeholders
  • Utilize all communication channels to resolve issues and perform daily tasks
  • Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
  • Review and make decisions based on customers’ blocked orders
We have the following requirements:
  • Relevant Degree (Finance, Economics preferred)
  • Customer service, the cash collection experience is an advantage
  • Fluent English and German
  • Normal working hours
  • Proficiency in Excel and Office
  • Good level of analytical skills, numeracy, and good financial understanding
  • Proven experience in analyzing and developing complex processes
  • Strong communication and cooperation skills
  • Customer and business focus
  • Proactive attitude

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