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Credit Risk Team Lead

Credit Risk Team Lead

  • Location South Africa - Western Cape - Cape Town
  • Travel required No
  • Job category Finance Group
  • Relocation available Yes - Domestic (In country) only
  • Job type Professionals
  • Job code 138328BR
  • Experience level Intermediate
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Job summary

The Credit Risk Team Lead is responsible for supervising and managing the operational activities of the team consistent with Credit Policies and Standards.
The Credit Risk Team lead role exists to support the management of policies and controls, manage complex and escalated operational issues regarding Credit Risk, and perform in-depth trouble shooting and to support operations delivery, quality management and control.

The Credit Risk Lead is responsible for appraising credit risk of new and existing customers consistent with Credit Policies and Standards. The Credit Risk Lead also provides assistance and business support to the BPSA Sales teams and monitors customers’ transactions against credit limits while ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance.

The Credit Risk Team lead will work closely with the sales teams, with numerous interactions with the business to facilitate the completion of a credit risk review of new or existing applications. The team lead will report and work closely with the Service Delivery Manager.

The Credit Risk Lead is responsible for ensuring all Credit Risk operations are conducted in accordance with the Global Credit Policy of BPSA, including the requirement to observe all data privacy regulations and the need to maintain a systematic audit trail for all decisions and controlled document retention.

Education & Experience Required

  • Bachelor’s Degree in relevant fields of Finance, Accounting, Legal, Business or related field

Essential Experience
  • Previous credit analysis experience 3-5 years in a credit environment
  • Credit Analyst background in banking, financial services or blue-chip corporate credit environment
  • Demonstrated attention to detail and ability to adhere to processes
  • Strong written and verbal communication skills – the role requires communication to all levels within the organisation
  • Good presentation skills – the role requires presentation to all levels within the organisation
  • Proven track record with preparation of financial statement reviews companies at various levels
  • Good investigative and analytical skills, able to prioritise work and meet strict deadlines
Desirable Criteria
  • Experience working in Global Shared Services environment
  • Exceptional analytical skills and demonstrated proficiency in IT Applications
  • Experience working in a fast paced environment and ability to adapt to changing priorities
  • Ability to interact effectively with others.
  • Customer focused, service oriented and performance driven.
  • Good MS Office skills (Excel, Word and PowerPoint is a must have skill)

Key Accountabilities

  1. Monitor and review day-to day operations in accordance with service level agreements, management goals and processes to ensure delivery meets customer expectations. Run and analyse performance and management information reports, plan and implement corrective action.
  2. Develop operational metrics/process performance indicators for the team in alignment with execution plans and wider business objectives
  3. Manage and supervise operational activities of the team, including:
  • Control all credit activities
  • Ensure that credit controls are in place and teams comply with these controls
  • Monitor trade debtors’ balances to ensure that they are tightly controlled and credit risk appraisal of new and existing customers are carried out
  • Review credit limit violations and ensure appropriate and effective risk management process execution
  • Prepare enterprise resource planning reports and other credit control reports as required, work with customers to reconcile issues and keep business informed as required. Support in building consistency in the reporting process.
  • Review credit evaluations on new and existing trade customers; assess risk factors. Identify mitigation actions required for minimising associated credit risks
  • Perform on-site credit evaluations of major customers, where necessary
  • Provide relevant support, analyse, determine root cause and apply appropriate resolution / provide feedback on complex and non-routine customer issues that are escalated across any Order to Cash processes.
  • Analyse, perform or support root cause analysis, provide feedback and apply or support appropriate resolutions
  • Provide guidance to team on credit risk valuations of various portfolios
  • Review overall changes in risk portfolios and recommended changes to risk ratings and credit limits on basis of review
  • Provide feedback on ongoing monitoring of high-risk customers to the relevant forums
  • Support partners and relevant stakeholders with key business insights that tie to the metrics and monthly operational reviews
  • Provide support in responding to internal and external audit queries as and when necessary
  • Prepare and review provisioning for all portfolios and other quarterly reports
  • Perform overall analysis, supplementary data and reconciliation of doubtful debtors provision as well as bad debts write-offs
  • Gather data, compile and generate reports as and when necessary and provide commentary on the performance (PPI)

Service Management & Continuous Improvement
  1. Provide technical analysis and / or feedback regarding the impact of regulatory changes, projects, system upgrades or modifications to support the development of targeted responses, enhanced processes and systems focused on quality, control and compliance.
  2. Identify process and system improvement opportunities, develop short term workaround solutions or provide recommendations for permanent solutions and implement. Create relevant documentation as required to ensure change is embedded throughout the Tower.
  3. Provide training, troubleshooting documentation and continual on the job guidance for relevant team stakeholders.

Leadership & Supervisory
  1. Set goals and clarify expectations, provide regular feedback and conduct appraisals.
  2. Coach team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organisation.
  3. Identify training opportunities focused on building capability of the team. Help team members think of possible career options and support them in developing associated career development plans.
  4. Support Tower Leadership in developing a high performance culture promoting continuous learning and focusing on meeting / exceeding customer needs / expectations Resource Management
  5. Perform FTE sizing, plan and assign work to team members, monitor adherence to workforce schedules and highlight gaps.

Grade HResponsible for supporting the business with accounting issues, using sound technical capabilities in controlling, performance reporting and integrated business planning, advising on policy and compliance and working independently and with relevant teams across the business to effectively deliver a range of finance activities to drive the delivery of outstanding results.

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