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Customer Offer Manager - China

Customer Offer Manager - China

  • Location China - Central - Shanghai
  • Travel required 可协商
  • Job category Sales Group
  • Relocation available
  • Job type Professionals
  • Job code 139541BR
  • Experience level Senior
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Job summary

Responsible for supporting the sales team by using advanced technical capabilities for the delivery of pricing activities, including pricing execution and price list management, providing timely information on individual and sales channel performance and spend/program effectiveness, and driving cross-functional collaboration to establish fair and equitable targets by channel and individual. The scope of the role will influence the grade – this can include financial accountability, geographical scope, leadership responsibilities and overall level of responsibility.

Purpose of Role

  • Develop Castrol offer (an integrated view on product, brand, and service)
  • Owns the development, delivery, maintenance and monitoring of the Customer Service Agreement framework for the PU
  • Deliver assurance of Castrol offer delivery and performance tracking Continues improvement on current offer base on market and customer requirement
  • Prepare for differentiated and innovative offer for new space (EV, Service, etc.)
Key Accountabilities
  • Lead the customer offer team in an agile approach to deliver the best in class offer pack and CSA
  • Work with sales and GSC team to improve customer satisfaction
  • Provide insight and improvement ideas to make offer more competitive
  • Understand customer needs and market trend on total offer with external focus
  • Communicate with internal team, integrate and consolidate offer and document it
  • Work with customer communication team and sales team to publish the details to customer and partners
  • Track offer deliverable and business performance with help from digital team
  • University degree essential and post graduate degree would be value added
  • Previous operations experience, exposure to sales or related customer management activities
  • Demonstrated business understanding and awareness of internal and external customer needs
  • Customer relationship management - Mastery
  • Internal functional navigation in support of customer - Mastery
  • Delivers an effortless customer experience - Mastery
  • Using operational tools to improve customer experience - Mastery
  • Customer promise execution - Skillful

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