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Customer Offer Specialist

Customer Offer Specialist

  • Location CN: Shanghai Office
  • Travel required Up to 25% travel should be expected with this role
  • Job category Sales Group
  • Relocation available This role is not eligible for relocation
  • Job type Professionals
  • Job code RQ082406
  • Experience level Intermediate
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Job summary

Entity:

Customers & Products


Job Family Group:

Sales Group


Job Description:

Purpose of Role

  • Support the Customer Offer Manager to develop Castrol offer (an integrated view on product, brand, and service) with the focus on assurance of Castrol offer delivery and performance tracking and continuous improvement on current offer base on market and customer requirements.

Key Accountabilities:

  • Understand customer needs and market trend on total offer with external focus.
  • Communicate with internal team, integrate and consolidate offer and document it.
  • Track offer deliverable and business performance with help from digital team to fine tune the offers.

Requirements:

Education

  • Bachelor’s Degree or equivalent experience

Experience

  • 10 years working experience in FMCG or automobile aftermarket.
  • Previous sales or channel marketing experience, exposure to customer management activities
  • Previous experience in customer incentive setting, performance management.
  • Previous experience in organizing customer engagement activities.
  • Demonstrated business understanding and awareness of internal and external customer needs.
  • Experience working in a matrix organization with complex customer interfaces.
  • Well-rounded business experience to be able to implement cross functional plans.
  • Customer relationship management
  • Internal functional navigation in support of customer
  • Delivers an effortless customer experience
  • Using operational tools to improve customer experience
  • Customer promise execution

Why join us?

  • At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others!
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Travel Requirement

Up to 25% travel should be expected with this role


Relocation Assistance:

This role is not eligible for relocation


Remote Type:

This position is a hybrid of office/remote working


Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization


Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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