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Customer Service Coordinator - Szeged (afternoon shift)

Customer Service Coordinator - Szeged (afternoon shift)

  • Location Hungary - Csongrád - Szeged
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 128806BR
  • Experience level Entry
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Job summary

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer function Team and advance your career as a

Customer Service Coordinator – Szeged
(Afternoon shift)

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:
  • Take ownership and resolve escalated telephone and written Key Account customer issues, escalate activities that are not actioned by assignees
  • Provide customer service via the internet, phone, fax and email to support activities including:
    • Account set-up, allocation and delivery issues
    • Order processing and order fulfilment
    • Sales order tracking
    • Monitor supply outages and react accordingly for incoming and existing orders
    • Retail marketing programme information, policy and product fulfilment
    • Retail site experience complaints, fuel quality claims, site locator etc.
    • Complaint resolution, identification and management of complaint root causes
  • Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems
  • Manage and maintain customer expectations, referencing pre-established service level agreements where applicable
  • Make recommendations on existing knowledge base documents and identify knowledge gaps
  • Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service
  • Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided

We have the following requirements:
  • Must demonstrate a strong understanding of customers’ needs / behaviors
  • Excellent written and oral communication skills in English and ability to build effective working relationships
  • Strong time management and organization skills
  • Strong problem-solving skills
  • Highly motivated
  • Experience using SAP and/or Siebel and MS Office application
At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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