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Customer Service Manager

Customer Service Manager

  • Location Hungary - Csongrád - Szeged
  • Travel required No
  • Job category Business Support Group
  • Relocation available Negotiable
  • Job type Professionals
  • Job code 132544BR
  • Experience level Senior
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Job summary

We are a global energy business involved in every aspect of the energy system. We have around 60,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer Team and advance your career as a Customer Service Manager!
Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
In this role You will:
  • Provide relevant support and interface with internal partners and stakeholders to resolve escalations and queries
  • Lead and/or support external and internal audits, identify and control risk and drive incident investigations
  • Develop and maintain strong working relationships with key partners at all levels within the organisation, customers and external service providers
  • Drive process standardisation regionally in the pricing, rebate management and revenue assurance area
  • Run and analyse relevant reports, review the operational performance of the teams
  • Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly
  • Provide mentoring, guidance and feedback to team members
We have the following requirements:
  • Relevant Degree or experience
  • 5+ years experience in an Order to Cash environment
  • Fluent English knowledge
  • Strong people management skills
  • Excellent written/oral communication skills
  • Exceptional time management, organisational skills and customer acumen
  • Experience using SAP, Siebel and MS Office applications
  • Highly motivated and ambitious to deliver value to end customers and business both operationally and financially
At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Car allowance
  • Opportunity to work from home: based on team agreement

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