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Customer Service Representative

Customer Service Representative

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Business Support Group
  • Relocation available Yes - including international/expat
  • Job type Professionals
  • Job code 130777BR
  • Experience level Entry
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Job summary

Responsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our procurement team and advance your career as a Customer Service Representative!




Customer Service Representative – German



In this role You will:
  • Execute day to day customer service-related operational tasks to ensure delivery meets customer expectations
  • Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries
  • Provide customer service via the internet, phone, fax and email to support activities
  • Account set-up, allocation, and delivery issues
  • Order processing and order fulfilment
  • Sales order tracking
  • Monitor supply outages and react accordingly for incoming and existing orders
  • Retail marketing programme information, policy and product fulfilment
  • Retail site experience complaints, fuel quality claims, site locator etc.
  • Complaint resolution, identification and management of complaint root causes
  • Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained
  • Support GBS activities through immediate triage, escalation
  • Manage and maintain customer expectations, referencing pre-established service level agreements where applicable.
  • Make recommendations on existing knowledge base documents and identify knowledge gaps
  • Build and maintain strong relationships with both the customer and internal business partners through the provision of timely, accurate and high-quality service
  • Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided
  • Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution


We have the following requirements:
  • Fluency in German language both written and verbal (B2/C1)
  • Fluency in English language both written and verbal (B2)
  • Educated to Degree level or equivalent
  • Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred
  • Must demonstrate a strong understanding of customers’ needs / behaviours
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Strong time management and organisation skills
  • Highly motivated
  • Intermediate knowledge of MS Office application
  • Experience using SAP and/or Siebel is an advantage


At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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