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Customer Service Representative

Customer Service Representative

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 130948BR
  • Experience level Entry
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Job summary

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Join our P&C Services & Solutions Team and advance your career as a Customer Service Representative! P&C Services is an internal global shared services organization, responsible for delivering centralised and standardised P&C Services for bp from a number of geographical delivery centres as appropriate for bp’s footprint. P&C Services are the first point of contact for People and Culture related matters; the team are policy and process experts, dedicated to delivering the best customer experience.

In this role You will: Understand the relevant procedures and processes for the relevant Businesses, as well as the internal processes.

  • Provide first line support to customers as and when required and respond to inbound queries
  • Perform transactions and manage associated tasks for employee personal and job-related data service requests
  • Deliver record and document image management services according to agreed performance targets and statutory legal, fiscal or regulatory obligations
  • Ensure that employee and organisation data integrity is maintained during people data processing, following data management processes and procedures
  • Identify, raise and apply continuous improvements to servicesWork closely with other Core
  • People Data Services Analysts within the People and Culture Services to ensure that overall operational objectives are met, ideas shared and lessons learnt
  • Investigate, liaise and resolve complex issues involving multiple systems and partners
  • Ensure adherence to process maps and standard data input formsSupport process improvements and updates, ensuring the Standard Operating Procedures are updated and maintained on the relevant site
  • Support team members in resolving operational issues and understanding processes
  • Support the resolution of business issues
  • Support acceptance testing for People and Culture technology changes
  • Undertake other work in support of the service area and People and Culture Services and Solutions as required
  • We have the following requirements:
  • University degree Minimum of 3-5 years of relevant previous experience
  • Fluency in English is a must
  • Demonstrated ability to administer People and Culture systems and processes efficiently and effectively
  • Able to triage and provide basic and advice and support to remote access population and knows when to seek support from senior colleagues
  • Strong customer service skills
  • Works well independently and as a member of the team, proactively providing support to colleague
  • Foundational knowledge of CRM systems; Reporting & Analytics; Workday
  • Proficient in using MS Office
  • A continuous improvement approach; seeking simple, ‘best fit’ solutions to challenges
At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptopPhone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Search all jobs at bp