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Customer Service Representative- German speaking

Customer Service Representative- German speaking

  • Location Hungary - Central - Budapest
  • Travel required Negligible travel
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 137422BR
  • Experience level Entry
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Job summary

Responsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Global Business Services function Team and advance your career as a

Customer Service Representative – German Speaking

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management, and supply chain management activities.

In this role You will:

  • Maintain customer and material master database
  • Enter customer orders and follow them up
  • Manage customer requests and queries
  • Logging, assigning and tracking the progress of complaints & claims from receipt to completion
  • Interact with customers and stakeholders in a professional, friendly, and efficient manner
  • Facilitate the invoicing process

We have the following requirements:
  • Fluency in German and English
  • At least 0-1 years of relevant Customer Service experience
  • Customer-oriented approach
  • Flexible, motivated personality
At bp, we provide the following environment & benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in a stylish office environment
• Learning opportunities, other development opportunities to craft your career path
• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Company laptop
• Phone for private usage
• Opportunity to work from home: up to 2 days / week based on team agreement

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