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Data Operations Analyst (Call Back)

Data Operations Analyst (Call Back)

  • Location India - Maharashtra - Pune
  • Travel required Yes - up to 10%
  • Job category Finance Group
  • Relocation available No
  • Job type Professionals
  • Job code 131141BR
  • Experience level Intermediate
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Job summary

Responsible for supporting the business with accounting issues through financial reporting, forecasting/planning, advising on policy and compliance and working with relevant stakeholders and teams across the business to effectively contribute to a range of finance activities.

Role Purpose
The Data Operations Analyst will be responsible for working on a number of daily cases allocated by a supervisor. For each case, he/she will need to understand the information provided in the case documentation and use it to complete a standard form for use in a formal validation phone call with the supplier. By way of preparation for the call he/ she will also be required to conduct research and searches on the supplier via a number of on-line sources. The Data Operations Administrator will then be required to execute a telephone call with the supplier, following a standard script and checking the information they have gathered. They will be required to request additional security information on the call and to validate this information in bp’s finance systems (particularly SAP) post-call. The post holder will also be responsible for helping to escalate and resolve unclear requests. This post will specialise in providing a service to bp’s oil and gas trading arm but will help out with all call back requests.
As well as communicating with suppliers in a professional manner, the post-holder will need to work with members of the bp Procurement and Accounts Payable Teams to resolve issues.

Key Responsibilities

  • Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed
  • Ensure that all supplier research and searches are completed and clearly documented
  • Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority
  • Ensure that all calls are accurately recorded and that all control checks are completed on the call
  • Complete follow up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case
  • Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and internal GBS teams
  • Work as part of the team and collaborate and help others out. Proactively collaborate with the team and stakeholders to ensure operational performance is within the agreed Service Level Agreements
  • Help manage a shared mailbox and tracker
  • Perform other admin related tasks in the call backs space
  • Perform other data operations-related activities as required
  • Participate actively in process improvements on vendors and call back processes including innovations through digitalisation and process improvements.

Processes for which accountable:
  • Individual will manage own workload responsibly, and work with the work allocator to ensure that there is continuity of operations in the event of planned and unplanned absence
  • This role is external facing so individual needs to represent bp in a professional manner at all times
  • The role is part of the wider data team and will be included in wider data team activities
Qualification & Experience and Competencies
  • Confident on phone and able to quickly establish rapport
  • Fluent in English (written and spoken)
  • Fluent in an additional European language especially German, Spanish and/or Polish
  • IT skills including Microsoft Office (Excel, PowerPoint, Word)
  • A commercial mindset and the ability to understand the importance of controls
Desirable Criteria
  • Additional languages
  • 3-4 years of experience preferably in a Finance, Procurement, Sourcing, Master Data, Manufacturing, or other operationally focused environment
  • Conflict resolution and ability to find solutions to complex issues
  • Advanced SAP and Excel skills
  • Access and PowerPoint experience
  • Ability to perform job functions with independence and judgment
Ability to plan, prioritize and manage workload independently

Responsible for supporting the business with accounting issues through financial reporting, forecasting/planning, advising on policy and compliance and working with relevant stakeholders and teams across the business to effectively contribute to a range of finance activities.

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