Grade HResponsible for providing customer service support to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers, developing and implementing standard and consistent processes and delivering the commercial plan through sound understanding of the customer's needs and expectations.
Purpose of role
- Set up data strategy and overall data architecture
- Support business digital transformation towards data driven decisions
- Apply data analytical framework and guide users to apply
Experience & Expertise
- Lead business requests for information needs, Work with users to document requirements,
- Prioritize demand based on business need
- Participate in Solution Design, Develop reports, dashboards, and KPI’s, Provide Project Management and Solution support
- Educate users on existing content and data, Train users in the proper use of existing BI tools and content, Identify the evolving data needs for Castrol, Collaborate on best delivery methods with IT team to prioritize data development
- Responsible for periodic manual or tool collection of industry related data and market information
- Regularly review the data to ensure the accuracy and rationality; Put forward improvement suggestions for the existing data processing process and tools.
- Responsible for data analysis, in-depth analysis of business issues, provide data support for business strategy and product optimization; Responsible for data extraction, statistics, cleaning, analysis, visualization and other data analysis and processing work;
- Be responsible for data dimension analysis and conduct preliminary feasibility verification with data; Responsible for the development, debugging and modification of big data model and algorithm; Responsible for writing data analysis report.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- University degree essential, post graduate degree would be valuable
- E-commerce platform data management experience
- Operational process understanding
- Consultancy and relationship skills, in particular the ability to engage and influence senior stakeholders
- Leading transformation
- Excellent interpersonal and influencing skills
- Ability to interact with staff at multiple levels of the organisation
- Initiative, excellent communication skills, both oral & written
- Ability to analyse and prioritise information rapidly
- Strong business understanding and acumen