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Digital Product Specialist - ASPAC

Digital Product Specialist - ASPAC

  • Location Vietnam - South - Ho Chi Minh city
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 138778BR
  • Experience level Intermediate
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Job summary

This role is responsible for supporting business activities including collation, analysis and development of performance reporting with relevant business context through various reporting methods and using basic technical capabilities, recommend solutions to help the organization achieve its initiatives.

Role Profile Summary:

The Digital Product Specialist performs the role of digital product manager on behalf of the ASPAC Performance Unit (PU) to help deploy, maintain & ensure optimum performance of the assigned digital products for the PU. This role works in partnership with users in the PU, global digital product managers, product owners, I&E to ensure that user stories from the PU are built into the backlog and deployed appropriately in market - in line with overall digital needs and agreed eco-system for the PU.

As the business requirement and digital eco-system evolves, the Digital Product Specialist also helps identify the need for new products/migration to alternate solution/discontinuation of existing product in markets in the PU. This role manages platforms across internal systems (ERP, CRM, automation tools) and customer offer tools (distributor, customer and consumer facing). It drives application product evolution to be competitive in advancing our digital agenda and growth of the business. They will also ensure the application meets the needs of our customers, internal compliance standards, creating a positive user experience and assurance of transactional continuity towards achieving customer and operational excellence.

Key Accountabilities:

  • Understand business requirements and role of digital portfolio in the PU
  • Work with users to develop and maintain prioritized back-log of user stories for the assigned digital products
  • Work with relevant stakeholders - Product Owners, I&E etc. to deploy agreed user stories in the form of product features
  • Support data integration into Digital products as per product roadmap
  • Assure the systems operate well and user experience is satisfied
  • Ensure optimum functioning of digital product through appropriate escalation and resolution through I&E/assigned technical resources
  • End to end product management of application input & output performance on behalf of the PU
  • Accountable for the stability of Customer and O2C transactional effectiveness
  • Accommodate expansion of application with new customers, customer offers, and promotions
  • Monitor and work with key stakeholders to drive usage of the digital product as intended
  • Work with data team to provide data analytics and insights emerging from the application to drive decision making and interventions
  • Conduct regular data quality to ensure accurate representation and decision making
  • Understand bp guidelines (IT&S, Digital security), financial frameworks and processes to recommend the right approach for delivering the required solution
  • Maintain compliance requirements like access control, PII and cyber-security checks

Essential experience and job requirements:
  • University degree or equivalent in business, information systems or related field desirable
  • 3 to 5 years of experience in Digital system deployment and Digital product management
  • Understanding of Agile work practices, Analytics, Change implementation planning and management, Continuous Improvement
  • Have strong competencies & skills in digital fluency, translating business needs into technical (digital) requirement and analytical thinking
  • High proficiency in English
  • Ability to work with people across different cultures

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