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EV Operations Coordinator (m/f/d) – Aral pulse

EV Operations Coordinator (m/f/d) – Aral pulse

  • Location Germany - North - Hamburg, Germany - North Rhine-Westphalia - Bochum
  • Travel required No
  • Job category Sales Group
  • Relocation available No
  • Job type Professionals
  • Job code 139868BR
  • Experience level Entry
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Job summary

At bp, we have only one thing on our minds: the energy of tomorrow. We want to reimagine energy so that we achieve net zero by 2050 at the latest. To achieve this, we are rethinking energy and relying on the expertise and passion of our 66,000 employees worldwide, 4,000 of them in Germany. Every day, with the products and services of our bp, Aral and Castrol brands, they ensure energy and mobility for millions of people - today and in the future.

Want to be part of something Electrifying?

Aral pulse are going global, and we need YOU to help us on our adventure to get to an Electric Future and become NetZero across the world.​

We’re looking to meet the growing global demand for safe, sustainable, and affordable energy. We aim to deliver the fastest, most convenient network of 100,000 EV charging points worldwide by 2030. To do this, we need to rapidly grow our fantastic team with the best EV experts out there
. ​
YOU can help us get there, we’re searching for skilled EV experts who are passionate and curious individuals to join our team to help the world electrify! ​

Purpose of the role is the daily management of the 2nd level customer care as well as backend and maintenance activities for fleet, fleet@home and home. You will be a key contributor to a seamless customer experience within operations (mostly post Installation).

This is an opportunity to join a business unit with startup-mentality in a fast-growing market, and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest disruption in the mobility ecosystem for a century - you will be at the forefront of it as we shape the EV charging market in Germany.

Key Accountabilities:

  • Daily operational management of the customer care processes for Depot, Home Charging (B2C & B2B2C), close collaboration with external 1st level service providers and internal 2nd and 3rd level functions
  • Backend Management with regards to charger commissioning, charging card management, reimbursement process, supplier management
  • Act as 2nd level coordinator: Resolution of customer care clarification cases, that cannot be resolved in the automated standard process
  • Daily operational management of repair and maintenance processes and operations for Fleet and Home Charging customers
Requirements:
  • Completed min. three-year apprenticeship training with several years of professional experience and/or additional qualification (degree)
  • Proven track record in supplier management (required)
  • Professional experience in the area of B2C customer care (required)
  • Proven ability to interact with multiple functions within an organisation to deliver goals (required)
  • Sound knowledge of EV Home Charging technology (preferred)
  • Experience in customer centric design methods and taking concepts from ideation through to execution (preferred)
  • Strong in comprehension, structuring and work organization
  • Self-starter mentality with drive and motivation
  • Ability to identify key drivers of success or failure and prioritize according to that
  • Works well within a multidisciplinary team, bringing colleagues and partners with them on a journey
  • Positive personality, with energetic communication style and strong resilience
  • Fluent in German and English
What can we offer you to electrify your career with us?

At Aral pulse, we are expanding our global business with the dynamism and buzz of a new start up. With benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to enable you to craft your own career path, life and health insurance, medical care package and many others. In this role you will feel empowered, capable, energised, and able to act as decision makers. ​

Basically, Aral pulse is a fun place to work! ​
Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, neuro diversity, age, marital status, veteran status, or disability status.​

Aral pulse operates a 60% office, 40% home flexible working policy i.e., we rock a hybrid model and offer the best of both worlds!​

#bppulse

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