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Employee Relations Partner

Employee Relations Partner

  • Location US: Retail - Oakland 007026, US: Sacramento
  • Travel required Up to 25% travel should be expected with this role
  • Job category HR Group
  • Relocation available This role is not eligible for relocation
  • Job type Professionals
  • Job code RQ076086
  • Experience level Intermediate
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Job summary


People & Culture

Job Family Group:

HR Group

Job Description:

This role supports the Northern California retail stores, while remote, the candidate will need to be based within the region. This role also requires a proficiency in Spanish and English, written and spoken languages.

The ROO is an organization that supports the operations of over 200 company owned and over 1,000 franchised convenience retail stores operating under the brands of Thorntons and ampm across the West Coast, Midwest, and Northeast. We are seeking guest-centric leaders with a growth and strategic approach to help us continue to build the leading convenience retail chain of the future.

The Team Member Relations Advisor (TMRA) is primarily responsible for investigating a high volume (30-60 cases per month) of team member and guest escalations that range in complexity, for retail convenience stores that are related to potential violations of company policy and/or laws.  The TMRA supports Operations and partners closely with Operations leadership.  Under the supervision and guidance of the Senior Manager of Field P&C and the Field P&C Team Leads the TMRA will conduct thorough intakes and investigations, provide recommendations for resolution, and document all investigations in accordance with approved case management processes. TMRA will compile and analyze case data to understand any trends and themes and to develop possible solutions to mitigate future incidents. ​

Essential Job Functions

Maintain Team Member Relations

  • Handle a high volume of escalations (30-60 cases per month) and conducts thorough and timely investigations of team member and guest concerns regarding company policy violations, allegations of discrimination, harassment, retaliation, misconduct and any other inappropriate behavior.
  • Complete documentation of all case notes in the tracker within 5 business days of closing a case to ensure data is current.
  • Partner with Field P&C Leadership and legal team for support and guidance while managing casework.
  • Regularly audit region(s) team member engagement supported by facilitating and reviewing stay/exit interviews.
  • Recommend team member relations practices necessary to establish a positive workplace environment and promote a high level of team member morale and motivation.
  • Work closely with Field P&C Leadership, operations leaders and SSC partners to communicate, assess, and enforce all federal and state employment regulations and laws (Safety/OSHA/DOL) as well as internal policies & procedures.
  • Compile, analyze and present data/trends/themes and provide thoughtful recommendations and solutions.

De-Escalate Guest Complaints

  • Serve as company advocate to de-escalate Guest complaints related to Anti-Harassment/Anti-Discrimination complaints.
  • Recommend operations practices necessary to establish a positive Guest experience.
  • Partner with Marketing to assess and respond to Guest matters that intensify via social media.
  • Identify trends and areas of risk. Maintain reporting and ongoing communications with the Legal department on HR policy & procedural matters as necessary.


  • Bachelor’s degree in human resources or closely related field preferred. Equivalent years of experience acceptable in lieu of degree completion. HR Certification is a plus (PHR/SPHR or SHRM-CP/SCP).

Experience & Skills

  • Minimum of 3 years’ experience in human resources, investigations and/or employee relations or related field required. Experience managing employee relations within the retail, convenience and/or hospitality industry highly preferred.
  • Experience managing a high number of cases (30-60 per month) that range in complexity utilizing case management systems (i.e. Navex, Salesforce) required.
  • Proficiency in Spanish and English, written and spoken languages is required.
  • Evidence of the practice of a high level of confidentiality.
  • PHR/SPHR (CA) or SHRM-CP/SCP(CA) highly preferred.
  • Knowledge of human resource policies/procedures and understanding of federal employment/labor laws (i.e. ADAAA, FMLA, FLSA, etc.)
  • Demonstrated use of judgement that is consistent with standards, practices, procedures, regulations, or state & federal employment laws.
  • Problem solving, conflict resolution, listening and advising skills.
  • Demonstrates a continuous improvement mentality relative to HR process and practices.
  • Experience communicating and delivering recommendations to all levels of leadership.
  • Excellent computer skills in Microsoft office Suite Products, including excel.

Other Considerations

  • 10%-30% travel as necessary.
  • Weekend coverage may be required.

How much do we pay for base salary? $75,000-100,000. *Note that the base pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

We offer a reward and wellbeing package to enable your work to fit with your life. These can include, but are not limited to, access to health, vision and dental insurance, flexible working schedule, paid time off policy, discretionary annual bonus program, long-term incentive program, and a generous 401K matching program. You may learn more about our generous benefits at benefits@bp.

Considering Joining bp?

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote


Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital fluency, Employee and labour relations, Employee Engagement, Employee Experience, Facilitation, Global Perspective, Human Resources (HR), Influencing, Investigations, Job Design, Leadership Assessment, Leading transformation, Legal Practices {+ 15 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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