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Field Sales Support Lead

Field Sales Support Lead

  • Location United States of America - Kentucky - Louisville
  • Travel required Up to 50% travel should be expected with this role
  • Job category Retail Group
  • Relocation available This role is eligible for relocation within country
  • Job type Professionals
  • Job code RQ071778
  • Experience level Intermediate
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Job summary


Customers & Products

Job Family Group:

Retail Group

Job Summary:

The Field Sales Support Lead supports the Vice President of COCO Operations in the Retail Operating Organization (ROO) in the areas of day-to-day field support, food and personal safety & compliance, store emergency response, data and analytics triage, and sales operations program management. The role serves as the first point of contact for any Operations projects or tactics that are not directly tied to responsibilities and ownership of the Operations Excellence team. The Field Sales Support Lead would interact directly with the Operations Excellence team for all things training, labor modeling, store innovation, and impact and implementation planning.
The ROO is an organization that supports the operations of over 200 company owned and over 1,000 franchised convenience retail stores operating under the brands of Thorntons and ampm across the west coast, Midwest, and northeast. We are seeking guest-centric leaders with a growth and strategic attitude to help us continue to build the top tier convenience retail chain of the future.

Job Description:

Key Accountabilities

Essential Job Functions (Responsible to)

  • Lead all aspects of and implement day-to-day field support up to and including:
  • Emergency readiness and response across the COCO organization
  • Data and P&L triage and action planning with field leadership
  • Overall sales business advisor for VP of COCO operations
  • Safety and compliance program ownership, including implementation and action planning across both personal and food safety in partnership with HSSE
  • Immediate site level outage and guest experience support to triage and remedy miscellaneous issues impacting our ability to deliver superior brand standards and guest experience daily
  • Overall ownership of any incentive/bonus programs and enhancements, store based uniforms, restricted sales and mystery shop programs, and personal/food safety auditing
  • Consistent implementation of sales initiatives in stores
  • Align strategy with training and operation process through cross-functional collaboration & partnership
  • Develop effective implementation plans for sales initiatives that support the Impact Planning process; ensure the delivery of learning objectives while continuing to evaluate the effectiveness of the implementation planning in partnership with the Ops Excellence team
  • Lead the delivery of any organizational sales programs that drive behaviors to achieve our big rock of Deliver the Budget; Maintain the cross-functional connection of activities to quickly identify blockers to clear to deliver the plan and achieve incentive goals as built
  • Information to govern compliance & execution
  • Develop, implement, & maintain performance measurement tools to support Store Operations execution & compliance related to sales performance and safety/compliance
  • Communicate operations technology and innovation strategy and performance to all levels of the organization
  • Leads a safety culture through consistent demonstration of safe practices as well as standardizing safety guardrails for all field-based initiatives
  • Perform other duties as assigned.
  • Ideally office based out of Louisville, KY, not required
  • Must be willing to travel overnight several days a month (typically 25-40% of time)

Summary Decision Rights

Job Holder Requirements

(Minimum education, experience & capabilities)


  • Bachelor's degree in business or equivalent work experience, preferred


  • Minimum 3-5 years preferred retail operations experience
  • Minimum 5 years’ experience in a leadership role coordinating multi-unit leaders or support staff
  • Assess risk, identify potential solutions, and resolve conclusions or next steps
  • Interpret and analyze quantitative data, including but not limited to spreadsheets, floor plans, and capacity charts
  • Synthesize and condense research, evaluation reports and findings for presentation, publication, and distribution to stakeholders
  • Lead projects through the development of specific goals and plans to prioritize, organize, and accomplish work in a highly dynamic environment

Skills & Competencies

  • Excellent critical thinking and problem-solving skills
  • Ability to handle multiple tasks and projects simultaneously
  • Flexible and adaptable
  • Innovative and strategic
  • Self-motivated, structured, and organized work
  • Strong leadership and social skills
  • Communicates factually and with precision and confidence
  • Teamwork and delegation skills
  • Keen judgment and emotional intelligence

Travel Requirement

Up to 50% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working


Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial acumen, Communication, Conflict Management, Continuous improvement, Continuous Learning, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth {+ 11 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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