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GME Technical Service Engineer - Singapore

GME Technical Service Engineer - Singapore

  • Location Singapore - Flexible
  • Travel required Yes - up to 10%
  • Job category Research & Technology Group
  • Relocation available No
  • Job type Professionals
  • Job code 136522BR
  • Experience level Intermediate
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Job summary

Grade I - We are a global energy business with 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to tackle some of the complex challenges that matter for the future and have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together.

This individual will join our Global Marine & Energy team in Singapore, supporting delivery of technical services and using their technical expertise to interpret and communicate product specifications, troubleshoot problems and identify improvement opportunities.

Role Outline

  • Plan, coordinate and deliver a differentiated level of technical service to customers and target prospects consistent with the GLOBAL MARINE & ENERGY (GME) technical offer and in support of sector strategies. Coordinates the activities of a technical services team, under the guidance of the Regional/Area Technical Services Manager, to optimally deliver a differentiated level of technical service to GME.
  • Supports the technical and sales teams on Smart Gains methodology and measurement. Consultant to Castrol’s high value customers as the one stop shop for their complex lubricant questions and applications needs. Providing Smart Gains insights and opportunities from Used oil analysis results.
  • Build knowledge of the relevant Technical services offers within the TSE’s remit of Marine or Energy, and aligned with any specialization in the areas of New builds, SP&D & Subsea, or any combination of those as defined by business strategy.
  • Prepare and maintain up to date a Schedule of recommended lubricants for customer assets using available online tools (GST) to establish optimized machinery lubricant portfolio. Make appropriate recommendations regarding the use of products in Shipping or Oil & Gas applications aligned with Marine and Energy Technical Databases. Ensure that all product and service offers are appropriate for the application.
  • Respond to customers’ (and sales/customer service) technical queries on product, application, operational conditions and ensure customer satisfaction. Provide support for technical claims and complaints.
  • Establish and maintain strong technical relationships with customers, key regional OEMs, and partners within the wider BP group (BP Exploration & Production, Shipping) and the Lubricants organization.
  • Clearly demonstrate the differentiated value of the GME offer (products and services) to customers, and target new prospects through the Smart Gains framework.
  • Coordinate and conduct visits within HSSE guidelines and after appropriate training to ships, offshore assets, and yards for inspection, lubrication surveys, change-over visits etc.

Desired Experience

  • Degree/Diploma/ in Marine/Mechanical Engineering, machinery maintenance, plant & asset reliability or adjacent field with proven experience.
  • Offshore industry, Sailing or Marine, Oil & Gas or Power industry engineering experience. Ideally this would include both equipment maintenance and reliability experience.
  • Theoretical and practical experience of the main rotating machinery as operated by offshore companies.
  • Ability to develop, maintain and build new customer relationships, OEMs and industry bodies
  • Ability to utilise resources and own networks to achieve goals and objectives.
  • Understanding of shipping, global energy sectors, trends, regulatory environment desirable.
  • Proven ability taking care of and influencing multiple internal and external stakeholders is crucial for success in this position.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

136522BR

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