German Speaking Customer Support Analyst - Solar (Fixed term)

Job summary

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

• Handle after-sales claims on behalf of BP Solar
• Coordinate warranty process for B2B and B2C customers in Europe
• Ensure that all critical claims follow the claims processing guidelines
• Work directly with internal and external teams to provide timely updates to claims and advance claims as needed
• Be accountable for the management and resolution of warranty claims within the established Key Performance Indicators and resolution options
• Manage all incoming claims through a variety of sources
• Review claims to ensure that proper documentation and requirements have been met

• Proficiency in German and English
• Customer oriented approach
• Flexible, motivated personality
• Proactive approach
• Ability to work individually and as a team
• Relevant experience in the field of Customer Service or in SSC environment is an advantage

• Opportunity to work from either our Szeged or Budapest office
• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended paternity leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested