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Guest Services Coordinator

Guest Services Coordinator

  • Location United States - Kentucky - Louisville
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 140047BR
  • Experience level Entry
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Job summary

The ROO is an organization that supports the operations of over 200 company owned and over 1,000 franchised convenience retail stores operating under the brands of Thorntons and ampm across the west coast, midwest, and northeast. We are seeking guest-centric leaders with a growth and strategic mindset to help us continue to build the leading convenience retail chain of the future.

As part of the Guest Services Team, the Guest Services Representative is responsible for daily guest service functions, incoming calls, financial inquiries, and store assistance.

General Summary
As part of the Guest Services Team, the Guest Services Representative is responsible for daily guest service functions, incoming calls, financial inquiries, and store assistance.

Essential Job Functions (Responsible to)

  • Provide resolutions to guest concerns by phone and email.
  • Evaluate, analyze and communicate with various departments (such as: Legal, Accounting, Marketing, Ops, etc.)
  • Support sales and serving of FundWorks, Gift Card, eGift Card, Refreshing Rewards and other service-related programs
  • Track and follow-up on existing or repetitive trouble tickets
  • Enter guest concerns into call tracking software
  • Perform additional duties as assigned

Preferred Qualifications
  • Education
  • High school diploma (or equivalent) required
  • Experience
  • 2+ years in sales, communications, or customer service support
  • Call center experience
  • Retail experience, preferably in a convenience store or equivalent venue
  • Knowledge/Skills
  • Superior customer service skills
  • Clear communication skills
  • Good understanding of business/legal ramifications of concerns
  • Team-oriented approach
  • Computer literate on MS Word, Outlook and Excel
  • Ability to multi-task well within a diverse environment
  • Equipment/Special Expertise
N/A

#ROO

The ROO is an organization that supports the operations of over 200 company owned and over 1,000 franchised convenience retail stores operating under the brands of Thorntons and ampm across the west coast, midwest, and northeast. We are seeking guest-centric leaders with a growth and strategic mindset to help us continue to build the leading convenience retail chain of the future.

As part of the Guest Services Team, the Guest Services Representative is responsible for daily guest service functions, incoming calls, financial inquiries, and store assistance.

Apply Search all jobs at bp