Job summary
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp.
Join our team, and develop your career in an encouraging, forward-thinking environment!
Entity:
Finance
Job Family Group:
HR Group
Job Summary:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp.
Join our team, and develop your career in an encouraging, forward-thinking environment!
Job Description:
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our team and advance your career as an
HR Services (People Care) Application Support Specialist
The purpose of this role is to support bp colleagues in navigating people and culture digital applications, resolving technical application issues and to develop insights that can be used to improve the people and culture digital experience
In this role You will:
- Providing 1st and 2nd level support for all people and culture applications and data interfaces via our customer relationship management tool, being responsible for in-depth analysis, diagnosis, solve and providing solutions to issues. Examples of issues may include: interface errors, login/access issues, password resets, online course errors etc.
- Applying specialized technical skills to analyse sophisticated issues involving several platforms and data integrations
- Crafting, updating, prioritising and/or resolving cases according to our quality and services commitment.
- Engaging with the relevant teams and leading cases through to resolution.
- Recording, analysing and handling incidents in line with our service commitment and incident management processes, advancing where appropriate.
- Proactively seeking advice from the application support senior specialist /lead on unclear processes.
- Collaborating with people care teams globally.
- Maintaining good working relationships with people and culture teams, IT&S, solutions and external service providers.
- The role holder will also support projects including, but not limited to:
- Evaluating trends and delivering regular updates to leads
- Participating in technology release management testing
- Supplying to and performing continuous improvement initiatives
What You will need to be successful:
- Higher education qualification (e.g. A level, high school diploma) or equivalent experience.
- Experience in a HR shared services or technical support environment is preferred.
- Actively working to develop capability in line with the people and culture capability framework, with an equal blend of EQ, IQ and drive.
- Technical Capability
- Experience working with customer relationship management tools to communicate resolution and run incidents
- Exposure to HR processes and systems or equivalent
- Problem solving skills proven through experience in case management
- Numeracy & analytical thinking – able to quickly and optimally analyse data to provide business insights
- Risk Management – Identifying and mitigating risks associated with working across multiple systems with collaborators across many locations.
- Business Capability
- Solution focus – applies judgement and common sense and seeks to identify solutions which will add customer value
- Business insight & customer focus – keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.
- Effective communication - able to transfer technical information from product and solution owners to colleagues effectively
- Leadership & EQ Capability
- Inclusion and working together – Proactively builds and maintains inclusive relationships with a diverse set of partners.
- Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.
- Calm under pressure and able to work in ambiguous environments.
- Demonstrates curiosity, resilience and willingness to new experiences.
At bp, we provide the following environment & benefits to you:
- Different bonus opportunities based on performance, wide range of cafeteria elements
- Life & health insurance, medical care package
- Flexible working schedule: home office up to 2 days / week, based on team agreement
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Family friendly workplace e.g.: Extended paternity leave, Mother-baby room
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
- Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested
bp Hungary won the Most Attractive Employer 2022 Award (SSC / BSC sector) second time in a row at PwC's annual employer research. Come and join us!
Travel Requirement
No travel is expected with this role
Relocation Assistance:
Relocation may be negotiable for this role
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement {+ 3 more}
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.