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Help Desk Analyst

Help Desk Analyst

  • Location United States of America - Kentucky - Louisville
  • Travel required No travel is expected with this role
  • Job category Business Support Group
  • Relocation available This role is not eligible for relocation
  • Job type Professionals
  • Job code RQ066647
  • Experience level Entry
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Job summary


Customers & Products

Job Family Group:

Business Support Group

Job Summary:

As part of the Help Desk Team, the Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial
reporting applications/communications to ensure in-store business continuity.

Responsibilities include: phone support, equipment troubleshooting, process training, and dispatching of additional on-site support.

Job Description:

What you will deliver:

  • Provide immediate assistance by phone for IT-related application or hardware failures
  • Provide first-level phone support of facility maintenance issues
  • Track and follow-up on existing or repetitive trouble tickets
  • Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable
  • Provide exceptional customer service to our guests and team members
  • Perform additional duties as assigned

What you will need to be successful:

  • Associate's degee in a computer discipline or relevant technical education with experience
  • High-level computer knowledge in both hardware and software
  • Networking and general application support
  • Minimum 2 years Help Desk/Call Center experience
  • Retail experience, preferably in a convenience store or equivalent venue
  • Superior customer service skills
  • Clear communication skills
  • Team-oriented approach
  • Basic familiarity with convenience store food and facility equipment


  • Ability to communicate effectively with company personnel, customers, business and professional people at all levels.
  • Advanced Networking Skills
  • Sharepoint experience.
  • Team-oriented approach

You will work with:

You will be working with a tenured team of individuals who are strong technically and OWN IT every day by supporting our stores and resolving the issues that impact the business. We are serious about taking care of our guests and our stores, but we also love having fun while we do it!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working


Adaptability, Authenticity, Collaboration, Communication, Continuous Learning, Courage, Creativity and Innovation, Curiosity, Decision Making, Digital fluency, Ethical judgement, Excellence, Influencing, Knowledge Sharing, Listening, Managing volatility, Problem Solving, Resilience, Self-Awareness, Stakeholder Engagement, Stakeholder Management, Understanding Emotions, Writing skills

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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