Helpdesk Team Lead

Job summary

Responsible for coordinating the activities of a team accountable for providing day-to-day dedicated procurement, program, and stakeholder management support for a hub or at the site, based on sound procurement management knowledge, and conducting day-to-day (non-category aligned) procurement execution activities in order to meet the Service Level Agreements and Operational Level Agreements for procurement operations.

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Helpdesk Team Lead (GRADE H/6)

If you join our Procurement team, you may have the following responsibilities:

The Helpdesk Team Leader coordinates and manages the day to day activities of a team that supports various BP Businesses with a range of procurement helpdesk activities. The team also undertakes a range of support activities as creation reports for detailed information about the incoming queries used to maintain and improve performance and initiate proactive actions to prevent recurring queries and issues, in more details:

• Leading a team of Procurement Helpdesk Senior Analyst, Procurement Helpdesk Analyst and Procurement Helpdesk SME
• Developing the team members to ensure right capability and knowledge is kept at its continuity and at a high quality standard
• Act as second level escalation point for team members
• Management of appropriate stakeholder relationships within the GBS and the businesses/functions

• Bachelors’ degree or equivalent experience is required
• Fluency in English
• Fluency in one other European language is an advantage
• Minimum 4 years business experience is required
• Demonstrated process expertise in a given process tower such as PTP (procure to purchase), OTC (order to cash), RTR (record to report), Customer Services or Supply Chain Management
• Experience supporting and implementing strategic plans across a team.
• Relevant previous experience in a leadership and supporting continuous improvement position with similar accountabilities.
• Experience in leading and managing a team with diverse and wide scope
• Demonstrated ability to use a wide range of systems and application tools such as SRM7, ARIBA and techniques to guide, motivate, train and support staff and makes full use of opportunities to coach and develop direct reports or virtual teams to maximise their performance, leadership and development potential.
• Relevant post qualification experience to deliver accountabilities of role.
• Project management and organisational change experience in a multi-national environment would be preferable

• a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued
• possibility to join our social communities and networks
• chill-out and collaboration spaces in a modern office environment
• learning opportunities and other development opportunities to shape and advance your career path
• different bonus opportunities based on performance, wide range of cafeteria elements
• life & health insurance, medical care package
• company laptop
• phone for private usage
• opportunity to work from home: up to 2 days / week based on team agreement