1. Home
  2. Careers
  3. Jobs at bp
  4. Lead Customer Service Representative - German Speaking

Lead Customer Service Representative - German Speaking

Lead Customer Service Representative - German Speaking

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 140954BR
  • Experience level Intermediate
Apply Search all jobs at bp

Job summary

Grade IResponsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer Team and advance your career as a

Lead Customer Service Representative (German Speaking)!
Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
In this role You will:
  • Ensure that the service provided meets customer expectations
  • Demonstrate in-depth process knowledge, system expertise, professional and proactive attitude during the execution of daily operational tasks
  • Responsible for the improvement and establishment of specific product related general processes
  • Interacts with customers in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines
  • Highlight process gaps and inefficiencies and make detailed suggestions to solve them; proactively seek solutions to increase productivity
  • Informing the team about process changes and acts as a focal point for specific project on the daily operations level
  • Taking part in business calls and communications for specific project as assigned by the Team Leader; acting as a Team Leader back up in his/her absence in the communications
What You will need to be successful:
  • Fluency in English and German
  • Customer oriented approach
  • Flexible, motivated personality
  • Relevant experience in the field of Customer Service or in SSC environment
At bp, we provide the following environment & benefits to you:
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 2 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended paternity leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2021 Award, based on the PwC annual research. Come and join us!

Apply Search all jobs at bp