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Lead Retail Support Representative

Lead Retail Support Representative

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Finance Group
  • Relocation available No
  • Job type Professionals
  • Job code 131124BR
  • Experience level Intermediate
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Job summary

Responsible for supporting the business with accounting issues through financial reporting, forecasting/planning, advising on policy and compliance and working with relevant stakeholders and teams across the business to effectively contribute to a range of finance activities.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a

Lead Retail Support Representative - Polish Speaking
In this role You will:
  • First point of escalation for BP telephone and/or any written form of inquiries from both new and existing customers and stakeholders.
  • Understanding of specific processes/systems enabling efficient support,
  • Interact with customers/stakeholders in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines.
  • Log, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
  • Ensure timely and accurate data entry, storage, retrieval, maintenance, and updates while maintaining data security.
  • Manage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy etc.).
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • Support and maintain databases and contract management tools end-to-end.
  • Carry out Retail specific financial tasks, pricing, and reporting activities on a regular basis
  • Call and email monitoring, regular spot checks
  • Providing training for new joiners and reviewing training plans
  • Run and analyze performance reports
  • Act as a deputy in absence of the Team Lead

In this role we have the following requirements:
  • Relevant degree /certification or equivalent experience required
  • Ability to understand the business requirements and strategy
  • Minimum 2 years previous experience in a business support environment (finance)
  • Fluency in English and Polish languages.

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