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Operations Manager

Operations Manager

  • Location China - Guangdong - Guangzhou
  • Travel required Yes - up to 25%
  • Job category Retail Group
  • Relocation available No
  • Job type Professionals
  • Job code 132649BR
  • Experience level Senior
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Job summary

Responsible for managing a team to drive operational excellence through acting as a “gatekeeper” and owner for all communications, programs and policies that impact on site operations, delivering continuous improvement of retail on-site processes, implementing effective programmes and delivering best-in-class tools to deliver the customer strategy while maximizing value, delivering gross margin and minimising costs.

Key Accountabilities

  • Be part of the JV Executive Team with a responsibility for developing site operations strategy and defining operational excellence.
  • To be a primary person responsible for HSSE and Internal Control performance of assets and people under his/her coverage and key interface between JV and BP HSSE & operation central team
  • To be accountable for delivering ethical policies in accordance with the Code of Conduct and regulations (e.g., ABC, CAT etc).
  • To build and lead a growing team within the JV, and be accountable for operational management of a battery swap network, which includes
‐ Performance management of 50+ retail stations
‐ Frontline sales of battery swap services
‐ Develop detailed annual spending and resourcing plans and priorities to meet major business goals and objectives
‐ Develop pricing strategy to maintain a healthy balance between volume and margin
‐ Develop and implement short-term and long-term operational plans
‐ Identify and highlight risks associated with operational issues and problems
‐ Provides relevant and specific expertise and develop solutions to complex operational problems that will improve business efficiency and cost effectiveness
‐ Provides standard methodology advice, mentorship and makes recommendations
‐ Ensure site operational efficiency and equipment maintenance to deliver excellent reliability to win customer satisfaction
‐ On-site staff management, cost containment programs /initiatives to achieve company cost target
‐ Support JV network development and drive balance between existing market demand and network expansion pace
‐ Work closely with planning & construction team to provide vital operation/HSE inputs and ensure quality/safety of site design and construction.
‐ Support the development of new marketing programs and technologies to enhance customer experience
‐ A strong advocate in systematically embedding operational risks management process and tools
  • Provide technical coaching / mentoring to experienced professionals within one's field
  • Be the key interface between bp and JV to manage relationships with JV partners and other JV key stakeholders to improve bp values
  • To build and manage relationships with major OEMs, key land/demand customers and local government/authority
  • To be accountable for all Government and Regulatory Authority licensing requirements applicable to all site across the network
  • To develop insights that can advise back to bp for the battery swap network scale-up, plus future sources of value development, such as power storage etc.
  • To be an active member of the professional network in the battery swap industry and leverage external contacts to maintain awareness of best practice development.

Experience and background

  • Bachelor’s degree+, qualified in Business or related field
  • 5+ years of relevant business experience, expert/specialist in physical assets operation; New Energy, EV charging, battery swap, fuel retail industry is preferable
  • A good track record in managing a large and diverse team, JV management experience would be highly regarded
  • An excellent track record in P&L accountability delivery
  • Excellent understanding and applications in EV charging / battery swap operations
  • Proficient in English speaking and writing

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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