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Part Time Retail Support Representative- Dutch Speaking

Part Time Retail Support Representative- Dutch Speaking

  • Location Hungary - Central - Budapest
  • Travel required Negligible travel
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 138071BR
  • Experience level Entry
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Job summary

Responsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Global Business Services function Team and advance your career as a

Retail Support Representative – Dutch speaking!

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:

  • be the first point of contact for BP telephone and/or any written form of enquiries from both new and existing customers and stakeholders
  • log, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
  • ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
  • interacting with customers and stakeholders in a professional, friendly and efficient manner
  • carry out Retail specific financial tasks, pricing and reporting activities on a regular basis
  • support and maintain databases and contract management tools end-to-end
  • provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • maintaining our reputation by your professional and helpful attitude towards our customers
  • being the face and voice of one of the largest global energy company
We have the following requirements:
  • Fluency in Dutch and English language knowledge
  • Customer oriented approach
  • Flexible, motivated personality
  • 0-2 years of relevant experience in the field of Customer Service or in SSC environment is an advantage
At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement
bp Hungary won the Most attractive employer 2021 Award, based on the PwC annual research. Come and join us!

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