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People Care Advisory Analyst

People Care Advisory Analyst

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category HR Group
  • Relocation available No
  • Job type Professionals
  • Job code 129155BR
  • Experience level Entry
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Job summary

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our P&C Services & Solutions Team and advance your career as a
People Care Advisory Analyst!

P&C Services is an internal global shared services organisation, responsible for delivering centralised and standardised P&C Services for bp from a number of geographical delivery centres as appropriate for bp’s footprint. P&C Services are the first point of contact for People and Culture related matters; the team are policy and process experts, dedicated to delivering the best customer experience.

In this role You will:
  • Be the first point of contact for employees and Line Managers, answering queries on policy, process and redirect non-HR queries as required
  • Promote the use of customer self-service by coaching customers to utilize HR applications
  • Effectively manage the balance between the quality of response and customer experience and the target response time
  • Execute transactions in HR applications in good quality
  • Utilize service enabling technologies and the CRM tool by creating, recording and managing customer requests
  • Follow defined problem and incident management processes, and escalate where necessary
  • Maintain relevant support documentation
We have the following requirements:
  • 1-2 years of experience in a multinational environment, preferably in shared service centers
  • Fluency in English
  • Excellent customer service skills
  • Strong systems and computer skills
  • CRM, Live Chat and Chatbot usage experience is an advantage
At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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