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People Care Advisory Senior Specialist

People Care Advisory Senior Specialist

  • Location Hungary - Budapest
  • Travel required No travel is expected with this role
  • Job category HR Group
  • Relocation available This role is eligible for relocation within country
  • Job type Professionals
  • Job code RQ067196
  • Experience level Intermediate
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Job summary



Job Family Group:

HR Group

Job Summary:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Job Description:

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our People & Culture Services Team and advance your career as a
People Care Advisory Senior Specialist
(maternity cover contract until September 2024)

P&C Services is an internal global shared services organisation, responsible for delivering centralised and standardised P&C services for bp from a number of geographical delivery centers as appropriate for bp’s footprint. P&C Services are the first point of contact for People and Culture related matters; the team are policy and process experts, dedicated to delivering the best customer experience.
The purpose of this role is to help our colleagues resolve the most complex people queries. The role holder will also be responsible for coaching other people care analysts, managing relationships with people and culture colleagues and leading continuous improvement activities.

In this role You will:

  • Thoroughly investigate and manage complex, sensitive and often exceptional queries, complaints and incidents, applying employment law and policy as context and using judgement and empathy to reach resolution.
  • Support the team by participating in live channel interactions.
  • Adopt best practice case management through our customer relationship tools.
  • Coach people care analysts to deliver the best possible experience to colleagues and to encourage development as people professionals.
  • Collaborate with colleagues in partnering or centres of expertise as examples, to manage queries, complaints and incidents as well as seeking business context, feedback and sharing the great work that we do.
  • Identify insights and trends to improve our knowledge base, team performance, training and processes. Apply Continuous Improvement to enhance procedures and ways of working locally and globally.
  • Represent the People Care team to internal stakeholders within P&C
  • Create knowledge resources and maintain internal knowledge base integrity.
  • Identify and lead continuous improvement initiatives to improve the service we deliver and the experience of our team, (e.g., quality assurance, policy and process release management.)

What You will need to be successful:

  • Fluency in English (intermediate language knowledge in German is a plus)
  • University degree
  • 2 years of relevant experience gained in a similar role (HR generalist/practitioner or related/equivalent experience) and 2-5 years in a shared services environment is preferred
  • Good knowledge of MS Office tools
  • Advanced knowledge of using HR management systems e.g Workday and CRM systems (especially SuccessFactors) are preferred
  • Problem solving skills demonstrated through experience in complex case management
  • Accuracy and attention to detail
  • Excellent communication skills

At bp, we provide the following environment & benefits to you:

  • Different bonus opportunities based on performance, a wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 2 days/week, based on team agreement
  • Opportunity to build up long-term career path and develop your skills with wide range of learning options
  • Family-friendly workplace e.g.: Extended paternity leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most attractive employer 2021 and 2022 Awards, based on the PwC annual research. Come and join us!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working


Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Communication Methods, Creativity and Innovation, CRM Programs, Customer service delivery excellence, Customer service design, Customer-Support, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Human Resources (HR), Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics {+ 9 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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