1. Home
  2. Careers
  3. Jobs at bp
  4. People Care Analyst

People Care Analyst

People Care Analyst

  • Location Malaysia - Central - Kuala Lumpur
  • Travel required No
  • Job category HR Group
  • Relocation available No
  • Job type Professionals
  • Job code 128764BR
  • Experience level Entry
Apply Search all jobs at bp

Job summary

Services & Solutions is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from a number of geographical delivery centres.Services & Solutions - People Care Advisors are the first point of contact for HR related matters; the team are policy and process experts, dedicated to delivering the best experience.
The purpose of this role is to provide guidance and support to colleagues related to People & Culture policies and processes. The role holder will also perform people and culture transactions and contribute to continuous improvement activities.

Note: Mandarin language proficiencies is required to support the business.

  • First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management. Examples queries include:
    • Life event queries (how to, when, where)
    • Time and attendance queries (how to, what type, when)
    • Reward, performance and compensation queries
    • Coaching line managers through employee relations queries
    • Providing exit guidance
  • Use our operating framework and service enabling technologies to manage queries.
    • Create, update, triage and/or resolve cases according to our services commitment
    • Follow defined problem and incident management processes, escalate where necessary
    • Proactively seek advice on unclear processes and suggest solutions to problems
    • Evaluate high risk cases/trends and deliver regular updates to leads
    • Execute in-scope transactions in people and culture applications
  • Support basic people and culture system(s) navigation
    • Promote the use of self-service
    • Diagnose individual system queries and seek resolution
    • Perform initial investigation for technical issues and triage them to the centralized application support team
  • Support proactive project activities
    • Support new joiners, movers and leavers by providing enhanced care services
    • Identify and execute continuous improvements opportunities
    • Support knowledge creation and maintenance
    • Support global change and implementation projects
    • Support cyclical people and culture activities
Essential Education
  • Bachelor’s degree or equivalent experience. *Local market variation may apply.
  • Experience in HR or other shared services environment is preferred
  • Written & spoken proficiency in English and Mandarin (Mandatory)

Apply Search all jobs at bp